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Queries Participated

asha rani singh   09 January 2014 at 21:22

Incorrect and false billing from vodafone

Dear Sir,

I PAWAN CHOPRA Vodafone tel no 9820439836 complaint no 800831464, have been harassed for past three months. Some exhorbitant billing happened 20 times my monthly bill, For that I have written to Vodafone care centre and Vodafone appellate authority.

They haven't addressed my complaint till date. I have paid 90% of the billing amount.

But they have gone ahead and deactivated my phone connection.

Sir I am shocked of such high handed approach. They haven't replied to any of my querries, no Vodafone company official is approachable.

Their solution to my problem is to accept their terms or face deactivation.

Such armtwisting business practice must be stopped.


Sir I am forwarding letter I have written to Vodafone.
Need your help and guidance.

PAWAN CHOPRA 022 26368207, 7506300669

To Vodafone

Sub ; International roaming activation on 27th oct 2013 and exhorbitant bill amount

I have written various emails since November when I was informed my bill has reached 20 times my monthly bill. And not a single satisfactory reply I have received from your side . Not any effort taken from your side to address my concern.

Besides writing to you , going to Vodafone care centre in andheri and talking to your Vodafone people and depositing 15,000 of 18000 bill amount. You Vodafone shown total disregard by blocking my outgoing services that too without informing me.

What action has been taken from your side on my complaints. Every letter of yours has one sentence informing me that your billing is accurate.

Vodafone hasn't bothered to give written reply to my queries. I fail to understand why you have not informed me by sms or phone call when such exorbitant billing was happening. On the contrary Vodafone called my landline no and chose not to inform my wife about the billing happening of which I had no idea.Why no information of any kind was given to me when I took international roaming. Why no advisory.When this has been very common complaints why Vodafone hasn't taken any step.Is international roaming and phone with various applications is a kind of trap

This is highly ridiculous on your part in not even bothering to reply to my letters on specific points. Avoiding clarifications of any sort of it . On top of it disconnecting my outgoing causing me mental agony and huge financial loss.

I fail to understand why their is total lack of effort from Vodafone to satisfy the customer.

On 17th December Mr Ahmed called me and after listening to me he said will give 30% discount on November billing.and after that phone gets disconnected and no further communication.

On 21stDecember at 4.13pm I receive another call by Shazad Mohd Hussain Malik .He told me that they are wavering of my balance amount and asked me to deposit Rs 845, and he told me that once I deposit he will reactivate my outgoing services.

I deposited 845 and called up Vodafone.And it was disgusting when they told me they have no instructions. What is this, some kind of joke?Till date I haven't received any clarifications regarding this.

On 22nd November Mr Bhushan calls up and this time he speaks to my wife. She communicates our concerns .And subsequently I receive e mail again samekind of reply stressing your system is accurate.

I have been harassed by Vodafone for past 2 months . I think you are acting like a wall, sending system generated e mails.

Please note on4th jan2013, without any intimation my incoming have also been disconnected.Their was no one whom I could approach in any of the stores I andheri or worli office as I was told sat, sunday is non working day.I t has caused me huge professional monetary loss and mental harassment inspit of paying 15000 plus 845( as mentioned above).

It is a serious matter .I requested appointment with some senior officer from Vodafone but my request was turned down time and again and I was told (it is not possible).I request you to kindly start my incoming

I demand reversal of international roaming charges, reactivating my outgoing with immediate effect. Or let me know why I shouldn't approach consumer court or telecom regulatory authority of india.

As I fail to understand even after paying more than 90% (in protest) of exhorbitant billing, First my outgoings are disconnected, and now all my services disconnected without any intimation. I request you to look into the matter urgently and do the needful as early as possible.

PAWAN CHOPRA 7506300669

asha rani singh   14 August 2013 at 11:25

Attendance in a g m

There was AGM held on 11th Aug 2013 for our co-op housing society .My husband who is member was not able to attend it .I being not a member did not go for it.Then a watchman was sent to call me and when i went not only i was asked to attend it i was asked to sign the attendance sheet.There was another lady who attended and signed attendance sheet,This was done because there were not enough members present and an A G M cannot be held with out a minimum attendance ( Unless the forum is there).Once A G M started after much latter few more people came.

During meeting i had few objections and i raised my hand ,sought permission to speak and only when i was allowed to speak i raised my objections and also requested the committee to put it in the minutes of A G M which they agreed in front of everyone.

On 14th AUG 2013 they wrote a letter stating that i had no right to attend AGM being a non member and raise objections.They don't want to put my points in A G M minutes and hence this is done deliberately. Pl guide as the committee is seeking ways not to listen and most residents are non vocal. I want my objections to apper in minutes of A G M so that it reaches everyone.Thanks .