Consumer protection act , 1986

Anshul Maheshwari (Querist) 08 June 2012 This query is : Resolved
please guide me in resolving the following query....

a customer has filed a complaint against us under consumer protection act,1986 claiming that we have charged higher amt as listed..we had charged rs 285 instead of rs 284.5..because of rounding off issue...
can anyone please tell me that is there any case law available providing remedy to the vendor...please rply...

Follow Query

Report Abuse

Guest (Expert) 08 June 2012
If you have shown Rs. 285 in the price column instead of Rs.284.50 and nowhere mentioned the term "rounded" against the totals, you have definitely charged higher amount than the prescribed value of the goods. However, if your invoice shows the price as Rs.284.50 and used the word "rounded" while totalling or specifying the amount in words, you can rest assure, the consumer case against you would be destined to fail.

R.K Nanda (Expert) 08 June 2012
Customer complaint is liable to be dismissed.

Anshul Maheshwari (Querist) 08 June 2012
thnk you sir.
yes the bill amount clearly shows Rs 0.50 as rounding off figure.

It means that customer has no right to sue in this case ?