Consumer Protection

Querist : Anonymous (Querist) 17 March 2011 This query is : Resolved
Hello,

I had a query regarding Consumer Protection. Recently I had purchased an article from a Delhi based online site in. I stay in Mumbai and have received the goods in the month of March. But when it was delivered one of the items that came to me was not matching with what I had asked for, so immediately in less than one hour of receipt of the goods i sent them a mail of the same (with a picture)and asked them to mail me the picture of what I had ordered. To which they sent me the pictures. The products did not match. I have been following up with them for replacement with the correct order. I have got random replies from their end that the goods are not in stock and that I can send them back and they will charge me Rs. 200 for a return. The lastest mail that I have received saying that I have got the correct order and there will be no exchange for any other item. These mails have been escalated to the Chairman of the Company and still there is no revert from their end.

Kindly advice.

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M.Sheik Mohammed Ali (Expert) 17 March 2011
you can make file a complaint at consumer forum.

Querist : Anonymous (Querist) 17 March 2011
Hi,

Do I need a lawyer to do that or i can just go and file a complaint??

Basavaraj (Expert) 17 March 2011
Advocate not required. You are authorize to appear and contest the matter on your personal capacity.

Querist : Anonymous (Querist) 17 March 2011
Can I file the complaint in Mumbai or Delhi??

adv. rajeev ( rajoo ) (Expert) 17 March 2011
You can file it in mumbai because you placed an order from Mumbai and goods delivered to Mumbai.

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