Refusal by courier service to deliver
GANAPAVARAM
(Querist) 05 September 2019
This query is : Resolved
Dear sir
I got a courier sent by friend . At the time of taking the parcel for sending, the courier company did not raise any objection as to the delivery service area of the address. When the courier reached the place near to my address where the courier company has a branch, the branch people who received the parcel telephoned me and informed me that I have a courier. For that I asked them, being courier service they are supposed to deliver the parcel at the address mentioned on the cover. For that they said they can not deliver the parcel as the address is not covered by service area for delivery. And they asked me to come to their office to collect the parcel. For that I said I can not come to them and I would like to lodge a complaint. They said no problem and I can proceed. I immediately lodged online complaint with courier site. Later I found on the site a remark stating " CUSTOMER REFUSED DELIVERY". I immedaitaley gave another mail stating the facts and mentioned that I never refused to take delivery if the parcel is delivered at my address. There is no respones from their end. My query is will the action of courier people amounts to deficiency in service?. Do I have a defendalble case? Can I make complaint in consumer forum at my district head quarters.
Thanks and regards
Subrahmanyam
kavksatyanarayana
(Expert) 05 September 2019
Yes. You have to file complaint in District Consumer Forum.
Advocate Bhartesh goyal
(Expert) 05 September 2019
Knock the door of District Consumer Forum and claim compensation.
Dr J C Vashista
(Expert) 06 September 2019
Very well advised by experts, I endorse.
However, it is advisable to consult a local prudent lawyer with relevant records for appreciation of facts, guidance and proceeding.
SHIRISH PAWAR, 7738990900
(Expert) 05 September 2019
