Complain for sharing personal information to others

vardan (Querist) 17 August 2016 This query is : Resolved
Dear Experts,

I was using credit card unfortunately payment was delayed unable to pay it on due date, I was unable to reach on last Monday due to my cell phone was submitted at security gate of refinery. recovery agent was called my brother my Facebook friends and my relatives and informed them, I didn't pay the outstanding and shared all the information even due amount,

I raised complaints to bank nodal officer of Axis Bank about it but no use I want to take legal action how can they share my personal financial issues with anybody.

I want to know if person is delayed the payment bank or there agents having authority that they can share the information with anyone.

I want to take legal action on the recovery person because due to this I insulted in many places where they shared such things please guide me how can I take legal action.

Vardan
agvardan@yahoo.com

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Kumar Doab (Expert) 17 August 2016
Bank is liable to maintain secrecy, confidentiality..........

Go thru RBI Master Circular On Credit Card Operations.

Code of Bank's Committement to Customers

Fair Practices Code

Kumar Doab (Expert) 17 August 2016
You may also go thru:

http://www.lawyersclubindia.com/forum/Harrasment-by-icici-banks-recovery-agents-76271.asp#.UUc5U0pFZ_4

And lodge complaint with RBI.

Rest your counsel can handle the matter further.