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Fraud Transaction made by Citi Bank on credit card

Querist : Anonymous (Querist) 30 April 2019 This query is : Resolved 
Dear all,
I am facing a issue with Citi bank credit card. In the year 2017, i have purchased something from flipkart but somhow I cancelled that order, and it�s amount returned to my citi bank account. Later, i make some another payment and i have seen my credit limit was okay, but when i got the statement. It showed that amount didn�t received to the account. That time I thought it was fake Transaction issue so i filed the complaint but later i got to know that i was not fraud its citi bank issue. I wrote them including pricipal and nodel officers. But issue still the same even they blocked my second card so I revoke its payment also.
They called me mailed me lots of time i was saying the same issue to then but they never listened.

Apperntly, my credit score going down due to this. I want to file a complaint including mental harassment claim.
How would i do that?
KISHAN DUTT KALASKAR (Expert) 30 April 2019
Dear Sir,
You have few options like lodging complaint with banking Ombudsman, raising issue before Magistrate by filing private complaint under Section 200 of Criminal Procedure Code etc.

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