Want to initiate legal action for exorbitant telephone bill

Querist : Anonymous (Querist) 19 September 2011 This query is : Resolved
Dear Experts,
Our company having office in Pune, Maharashtra. We are having Reliance India Phone – E1 DID Number since Jan. 2011. That from perusal of last five months bills i.e. from January 2011 to May 2011 the amount of monthly bill does not exceed Rs. 12,000/- and we have paid the said bills promptly. But we are very shocked and surprise to see the telephone bill for the period of 15/05/2011 to 14/06/2011 of Rs. 03,58,537=16 which is exorbitant.
Sir, we have following points, plz suggest Can we initiate legal action against Reliance? if yes, in which court?

1) Credit Limit Policy - our credit limit policy is Rs. 50,000/- How can outgoing call permitted after crossing credit limit - No intimation given to us – why such out going calls are not barred immediately?

2) CAF Form – After perusal of CAF form, we have not given consent or applied for ISD facility. In the said form for Reliance Landline and Reliance ISDN BRI plan you mentioned specific coloum for STD/ISD facility. But there is no specific coloum for STD/ISD facility for E1 – DID plan.

3) As per TRAI directions, Information to customer about complete details of the Tariff Plan should be provided. But on Reliance part no such Tariff/Plan after activation of E1 – DID plan we have received or informed by them till today. If such Tariff/Plan detail information given by them in time, we immediately inform you to bar all ISD calls and this situation not before us.

4) Even in Proposal from you or in CAF there is no where mentioned any term that the ISD/ILD shall be activated at the time of installation by default. When you say there are individual customer & corporate customer, there are no separate rules & regulations for corporate client in CAF form or proposal. As per their say, when individual customer require ISD/ILD facility, the consent of customer is mandatory, then why such consent should not mandatory for corporate customer? Is there any separate rules & regulations for corporate customers?

5) Prima facie it seen that such unauthorized calls happened due to hacking. Is it possible the disputed calls have been done due to such Hacking or virus by other unauthorized persons? Then who is liable?

Dear Experts, help what kind of case we will file against Reliance? what we will pray in our suit?

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Devajyoti Barman (Expert) 19 September 2011
After the supreme court has restricted the filing of such types of cases before the consumer forums , you have to file such case before the Telecom Regulatory Authority.

If yopu think there is a criminal angle in such unauthorised use of your account, you can lodge complaint to the local polcie as well.