evidence proof

Querist : Anonymous (Querist) 18 November 2009 This query is : Resolved
if in a consumer complaint case for not replacement of defected good. voice recorded of shopkeper in mobile is valid proof in which he accept that good is defected but he will give my money back

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A V Vishal (Expert) 18 November 2009
Mr Anonymous:

Every sale has got a warranty and certain conditions for replacement of defective goods. In your case the facts are unclear, voice recording can always be disputed and the burden lies on you to prove beyond doubt that the voice is that of the shopkeeper. Engage a good lawyer practising consumer cases and follow his advise.

Raj Kumar Makkad (Expert) 18 November 2009
No complaint can be decided merely on the basis of tape recording even if the recording is proved properly.

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