Compensation in consumer cases

Suchitra. S (Querist) 17 October 2011 This query is : Resolved
Respected experts, I want to know the extent of compensation that can be covered under consumer law. My client had booked bus tickets upto one place and then had arranged a Metador van to reach another place. There he had made arrangements for his stay paying advance payments for reservations. If there is serious deficiency in the bus service and thus he could not avail all the further services, can he claim compensation for the further payments he had made for his trip? Please provide case laws, if available and help.

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M.Sheik Mohammed Ali (Expert) 17 October 2011
if you have all the documents then file unfair trade, and cheating cases against him,

Shailesh Kr. Shah (Expert) 17 October 2011
author : Suchitra. S

Please tell that What is the reason of arranged metador ?

Shailesh Kr. Shah (Expert) 17 October 2011
Expert : M.Sheik Mohammed Ali

In my Opinion, Author has not post any information, from which it is proved that "unfair trade, and cheating cases"

Suchitra. S (Querist) 17 October 2011
Let me tell the facts of the case. Person wanted to visit Kumarkom in Kerala where he made advance payment of Rs. 60,000/- for two days stay in the boat house. The bus tickets were till Kottayam in Kerala. From there he had to reach Kumarkom in a metador for which he had made advance payment of R.s 2000/-. Due to deficiency of service by the bus service, he reached Kottayam from Bangaore in the evening 6pm instead of morning 6am. The bus service people had not payed road tax and thus checkpost authorities did not allow bus to move further at scheduled time. Now the person wants compensation for all the loss he has suffered.

prabhakar singh (Expert) 17 October 2011
You should ask for all the losses caused togather with harassment and mental agony caused .

Shailesh Kr. Shah (Expert) 17 October 2011
Question:can he claim compensation for the further payments he had made for his trip?

Answer: yes including together with harassment and mental agony caused as advised by Shri Prabhakar Singh.

abhishek (Expert) 18 October 2011
the extent of compensation depend on the facts and circumstances of each case.
a complainant can seek all the monetary losses incurred by him due to deficiency of service, and compensation for harassment and mental agony caused to him, and interest and litigation expenses too.