PROCEURE OF CONSUMER COMPLAINT & TRANSFER TO OTHER COURTS
Rajesh Tandon
(Querist) 04 March 2011
This query is : Resolved
hi,
1. I'm an army officer posted at Jabalpur(Madhya Pradesh). In October 2008, I purchased a Sony Handy cam from the showroom of Sony products in Jabalpur. At the time of purchase, I was told that the product has a warranty period of three years. Subsequently, the same thing was mentioned to me by one of the service centres of Sony India in Jabalpur. I believed them on both the occasions. However, over a period of time I discovered that nothing of that sort is mentioned anywhere on the documents. In fact the period of warranty is not mentioned on the warranty card. Now I have asked my query regarding the period of warranty from Sony India.com. In addition, the service support of Sony service centres has been atrocious. As a result , now i formally want to lodge a consumer complaint with the consumer forum/court.
2. If, the period of warranty turns out to be three years on confirmation by Sony India.com, I would be well within my rights to file a consumer complaint. However, I'm likely to get my posting in next 5 to 6 months. At the same time, I don't want to miss an opportunity to file consumer complaint well within the service period.
3. Now, I have got two fold queries as under:-
(a) What is the procedure for lodging a consumer complaint?
(b) Since, I'm likely to get posted out in next 5 to 6 months, do I have the option to get the casetransferred to another court nearby or within the city where I get my next posting? If there exists, any provisions for such transfer then,what is the procedure for the same and what is the timeframe in normal circumstances for transfer of such cases?
Uma parameswaran
(Expert) 04 March 2011
(a) As per civil procedure code.
(b) You can appoint a lawyer. getting transfer the case in Consumer Court is very hard
