To be eligible for gratuity, you generally need to have completed a minimum of five years of continuous service with an organisation. In this case, the individual joined on 04/01/2016 and planned to resign on 30/08/2020, meaning they had not met the five-year requirement. Therefore, they were not eligible to claim gratuity at that time. Some High Courts have made rulings that completing 240 days in the fifth year can count as five years of service, but these are only applicable within their specific jurisdictions.