any other option also other than moving to consumer court

gaurav (Querist) 30 January 2010 This query is : Resolved

I purchased a product from dsf technologies which runs a website gadgets.in
Total fraud company with idiot managers
I purchased button spy camera with extended battery back up for Rs 5600 . Manager Mahesh who is a big liar told me that the product will do 7-8 hours of continous recording . After i used the product i came to know that the it was only doing 2 hours of continous recording and after 2 hours ,it automatically shuts off . I told the problem to the manger and he asked me to send back the product and they will get it replaced . I sent back the product But after few days they told me that product is ok and will only do 2 hours of continous recording and that has been verified from imorter and china . I asked the manager mahesh ,then why he sold me the product saying that it will do 7-8 hours of continous recording . Then surprisingly that bastard told me that he never said like this . I asked him u even didnt knew that it only does 2 hours of continuous recording then he said that he knew that but he didnt tell to me bcos i didnt ask . Wht a shocking answer from such a big liar .

Mahesh if u knew that it does only 2 hours of recording then why u asked me to send back the product .

Now they r not even refunding my money and mahesh,the manager is a big liar

These people r running company in a residential house in delhi and there is no way to contact the owner of company . they just smuggle products from china n sell on double rates in india . and the quality is the worst . so people avoid purchasing gadgets or products from gadgets.in

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gaurav (Querist) 30 January 2010
is there any case of 420 also that i can launch against these people

Sachin Bhatia (Expert) 30 January 2010
You can file case u/s 420 of IPC against them but the burden of proof will be on you to show that they have committed fraud with you.

B K Raghavendra Rao (Expert) 30 January 2010

As made out from your narration, it is all oral transaction and nothing in writing. You may send a notice but I do not think they would answer your notice. Unless you have some documents to show that you purchased the button camera from them and that you were promised about its performance, only then you may approach consumer court or even criminal court. You have no case on hand.

gaurav (Querist) 30 January 2010
i have the following proofs with me :

(a) bill that i have purchased the product

(b) courier copy that i have send them the product back to them

(c) email written to them about the faulty product which they didnt reply

(d) its written on their website that additional battery backup will give extra 8 hours of recording . although 'continous word ' is not used in that but it is obvious that should be continous

(e) A telephonic recording where he is saying that he knew that it does 2 hours of continous recrding only but he didnt tell me beacuse i didnt ask him .

r these proofs enough

adv. rajeev ( rajoo ) (Expert) 31 January 2010
You can file the consumer case on the basis of the documents and recording available with you, but it is doubt to get success because you dont have any gurantee/warranty card and menu of the product, if you had these you could have produced before the court.