non veg food served by airlines

Querist : Anonymous (Querist) 09 June 2011 This query is : Resolved
dear sir,

Swiss Air has served me non vegetarian food instead of my opted food Jain Meal. They accepted their mistake and I have e -mail communication from them. How I can sue them via consumer court and what should be amount

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R.Ramachandran (Expert) 09 June 2011
Did they replace the jail meal or not, when you pointed out to them?

Querist : Anonymous (Querist) 09 June 2011
I checked with them thrice before started earing, I took some bites then subsequently my co-passenger stopped me and subsequetly they replaced the meal. But I took some bites due to their mistake.

Everything is written in email communication and they had not denied about this.

R.Ramachandran (Expert) 09 June 2011
Yes, if you strongly believe that there was deficiency of service, you can definitely approach the Consumer Court. As far as the amount of compensation / damages which you can seek - it is upto you.

Having said this, I have a very serious and fundamental doubt, whether I would not be recognising my normal meal with which I am so familiar right from childhood?

Advocate Bhartesh goyal (Expert) 10 June 2011
Yes,serving you non veg food instead of jain food amounts to defficient services for which you can approch to consumer form and will definitely get compensation.

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