About the parcel which was sent bu courier service.
Adv M.D.Azhar
(Querist) 15 November 2014
This query is : Resolved
sir. One client came to me, his problem is that he sent a courier from gujarat to someone who is residing at calcutta. After a few days when he asked a person to whom courier was sent so he denied that i have not received parcel which u sent me. so my client went to the branch and he said above thing to him. so they inquired and then after he give the contact detail of the calcutta branch, where my client inquired so the replied that yes we received your parcel but it is misplace by us. That is been told on the phone to my client, docket no also given to my client. Now they are saying we can not do anything about this. my client also given a written complain to them yet. no reply so what remedy i have, value of the parcel is about 10-15,000/-. Weather i can make a complain before the police station? or is there any other remedy?
Advocate Bhartesh goyal
(Expert) 15 November 2014
You may file complaint before District Consumer Forum against courier co for their deficiency in services and claim the value of parcel alongwith compensation towards mental and physical agony caused to you.
Kumar Doab
(Expert) 15 November 2014
Download the tracking report from websites of courier.
Then escalate to local BM,customer services by email, and then to MD....
You are likely to get reply by email.
Record call of Kolkata beach stating it is misplaced by them...
ajay sethi
(Expert) 16 November 2014
file complaint before consumer forum against courier company
T. Kalaiselvan, Advocate
(Expert) 17 November 2014
You may first observe the procedural formalities as advised by expert Mr. Kumar Doab, then on failure of any response, you may approach the consumer forum for getting redressed.
