Consumer forum/ query

Guest (Querist) 09 August 2013 This query is : Resolved
i have to file a complaint at consumer forum in delhi against a mobile company whose mobile crashed within two months and service centre is keepng it since one and half month as they r not receving the part. they r not communcating with me nor responding to my mails.

the mobile company does not have office in delhi but in gurgaon and i have ppurchased mobile online. there service centre is a tie up with another company

Follow Query

Report Abuse

R.K Nanda (Expert) 09 August 2013
file complaint in CF at gurgoan.

manoj joshi (Expert) 09 August 2013
9927822660

ajay sethi (Expert) 09 August 2013
contact a local lawyer in gurgoan for filing complaint . before filing complaint issue legal notice to service provider . it will save you the expense of legal fees

Guest (Querist) 09 August 2013
but why cant i lodge a case at delhi as iam residing in delhi
secondly i had inform them overmail 15 days back that if they do not returm my mobile or money within seven days then i will approach CF

Guest (Expert) 09 August 2013
From where you purchased the mobile and where the service centre is situated?

Rajendra K Goyal (Expert) 09 August 2013
The Lawyers fee and the time taken in the case may be equal to or a bit less than the cost of mobile.

Consumer Forum may take 1-2 years (in Gurgaon it is 2-3 years or more)to decide the case on merits.

You may try again and if no result Consumer Forum is the alternate.

Guest (Querist) 09 August 2013
company head o is in banglore and one office
in gurgaon but not in delhi....service centre in delhi...

mobile cost is 10K
does it take so long in CF and what will be appox lawyer fee??

Devajyoti Barman (Expert) 09 August 2013
You can file case in Delhi if the mobile company has its branch office there.
Read section 11 of the Act. It is clearly spelt out the places where the consumer cases can be filed.

Rajendra K Goyal (Expert) 10 August 2013
Lawyers fee differ lawyer to lawyer. The cost of mobile is not enough for a financially viable complaint. In case of some principle involved away from cost viability, Complaint may be filed. Notice may be served.

Advocate Ravinder (Expert) 27 August 2013
The author had purchased the mobile by online. So, the jurisdiction point is not clear. He is helpless.

My advice is to open the online website from which the author had purchased and check up the address details of the online trader.

In case it is not found, the legal notice can be served on the branch office of that particular company mobile, i.e. either in gurgoan or delhi.