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recovery agent misbehaving

(Querist) 16 November 2017 This query is : Resolved 
i have received a letter frm icici bank to pay my credit card dues by 30 nov
and i m ready to pay the same
now a recovery agency employees are calling and forcing me to pay today
for the same they r also calling to all employees in my mumbai ofc
where as i have confirmed them tht payment will be made well before due date
employee name is sanjay singh and no is
‭+91 11-48381811‬
rohit srivastava (Querist) 16 November 2017
i have received a letter frm icici bank to pay my credit card dues by 30 nov
and i m ready to pay the same
now a recovery agency employees are calling and forcing me to pay today
for the same they r also calling to all employees in my mumbai ofc
where as i have confirmed them tht payment will be made well before due date
employee name is sanjay singh and no is
‭+91 11-48381811‬
Rajendra K Goyal (Expert) 16 November 2017
You want to pay, arrange for the money and pay.

Such Banks are very lenient in issuing credit cards yet tough in recovering its dues.
SHIRISH PAWAR, 7738990900 (Expert) 16 November 2017
If you are ready to pay the dues and still recovery agents are harassing then you can file complaint in police station.
Ms.Usha Kapoor (Expert) 17 November 2017
The Supreme court has laid down the following guidelines mentioned in the case for recovery agents misbehavior for loan recovery with bank's customers.. Please click the following link for further information on this issue..
https://indiankanoon.org/doc/819703/

Please read RBI guidelines also in the following case law by clicking the link.

https://indiankanoon.org/search/?formInput=rbi%20g
Ms.Usha Kapoor (Expert) 17 November 2017
If you appreciate my answers please give me likes
Guest (Expert) 17 November 2017
Misbehavior by recovery agents is forbidden. If recovery agent starts misbehaving call police by dialing 100.

Dr J C Vashista (Expert) 19 November 2017
I agree with the expert advise of Mr. Jigyasu, Mr. Shirish Pawar and Mr. Rajendra K Goyal.
Guest (Expert) 19 November 2017
@ Dr. J.C. Vashista,

Thanks for agreeing with me.


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