Nafees Salim Shaikh
16 April 2018 at 19:50
Respected Sir/Madam,
I work as a Travel Consultant in a Backoffice located in Thane of a UK based Travel Agency whose main office is in UK.
I joined this company in Feb 2018. But after joining this company I found thay they are involved in doing lots of fraudulent and suspicious activities.
For Example: From our Backoffice we handle flights/airlines fare quotation enquiries, seats availability, make reservation for UK and Indian passengers on call and collect all payment details on call or thru email. But after collecting payment or charging the passengers debit/credit card they dont issue their Tickets and almost in all cases they issue tickets only one day before the departure date of travel of passengers and if any passengers calls requesting for their Electronic Tickets copy then they fool them by sending them just the Itinerary Copy of their trip. Some of them who dont have any knowledge about all these things gets fooled but some of them who are intelligent they tends to argue and insist us to send the correct tickets. But inspite of receiving the payment the Directors of this company who sits in the UK office force us to tell lies to customers by giving some reasons to give them a hope and try to convince them that they will receive their E-Tickets very soon.
Example 2: If a Passenger done the booking 4 to 6 months in advance from their travel date and made the payment thru Bank Transfer or thru Debit/Credit Card and as usual after receiving the payment they just send the itinerary receipt and later on if the passenger wishes to cancel their reservation or do some changes then as we handle UK Point Of Sale so they Charge 275 british pounds per Passenger as a Cancellation Fee and 225 pounds as a Date Change Fee per Passenger plus fare n tax difference if any. But in reality these Charges will be applicable on passengers whose tickets are already issued and not at all on those passengers whose tickets are not issued so the entire money goes in the management's pocket.
Example 3: When a passengers make the reservation and does the payment by personally visiting our Slough and Lester offices in UK so at that time they collect the payments and issue tickets and give them the tickets printouts but as soon as the passenger leaves the office or on the same day they Void the E-Tickets and issue the fresh tickets with new ticket numbers one day before the passenger travel date. They does all such fraudulent practices bcoz they knows that if a passengers does the flights bookings 3 to 4 months in advance then there is a possibility that he/she might need to change or cancel the reservation before the travel date and this means the company will get bonus income and they wont have to share it with the airlines concerned due to non-issuance of original tickets.
Example 4: If a passenger has done the booking and later on due to some reason opt for cancellation then they dont give the refund amount of their tickets easily and keep irritating the passengers by repeating the dialogues that our agency have not received the refund amount in our account from the airline side thats y we are unable to give the refund to pax but in reality it takes max 3 to 4 weeks to process refund but they makes us inform the passengers that it will take 12 to 14 weeks to receive the refund amount. And inspite of the fact that they receive refund from the airline the Agency's Management staff choose to delay the refund amount to pax.
Right from the time I have joined this company I have came across lots of different above given scenarios where the management has laid guudelines to cheat the passengers by making its staff tell lies to them and we have to obey their orders without objecting to it. My Travel Company is an Iata recognised Agency and they have the Ticketing Authority of only 2 Airlines that is Jet Airways and Air India as these 2 Airlines operates lots of flights especially between UK and India and their Flights Tickets price are Cheaper than other Airlines who operates either only one flight a day or very few flights per week. So as per the management we are instructed to offer and give first preference to the passengers for AI and 9W flights options for their fare quotation enquiries and if pax agrees to the quoted fare then our Agency management gets to fool lots of passengers by implementing on the above given scenarios tactics.
In the last 3 months Me and my Colleagues have attended Calls of different passengers who went to the London Heathrow and Birmingham Airports by carrying the E-Tickets which they collected from the Agency office at the time of doing the payment but after reaching the Check-In Counters they found that their tickets are not valid for travel means it is a Voided Ticket so these type of passengers gets angry and frustrated and contact us demanding for clarification regarding y their tickets were voided and issue/reissue fresh tickets for them asap..!! And some passengers even gives bad words and says that your travel agency are involve in some suspicious activities and we will report to Police or File a case in Court against the Company for their actions.
I have earlier worked in other Travel Companies as well and I know that companies always keep a profit margin on the amount of flights tickets they sold to passengers but I have never witnessed such type of cheap fraudulent and suspicious activities in my professional life journey till date which I have seen and experienced by working in my current company. I feel so pity for those passengers who have became victims of this company's cruel, unethical, unprofessional practices which they have been doing it consistently to reap the benefits and manage their operational expenses. And just in case if any passengers report to Police or file a case against our company then will our Office be raided by Police and can they arrest the entire staff for the company's fraudulent actions..?? or being a responsible citizen shud I upfrontly report to Police about whats going on in the Company..??
I am very much confused and willing to switch my Job asap and join a good ethical company.
So I would like to know the expert opinions, views, feedback and legal advice for my above given scenario.
Regards,
Nafees
Junaid Shaik
16 April 2018 at 19:34
Hi..
I want to change my name format. Currently my name follows [lastname] [firstname] [middlename] as per Andhra Pradesh records. But Aadhar treats my firstname as the middle name. How do I change it?
Anonymous
16 April 2018 at 19:31
Sir,
I joined as regular specialist doctor through upsc from waiting list general category with marks 62. Another candidate joined before me from regular selected candidates OBC category with marks 48. His date of joining is before me and was from first list. My date of joining later but marks more from reserve waiting list.
Sir, who will be senior?
I have read that even from waiting list the seniority is decided on basis of marks obtained in same upsc test.
Will be grateful for your answer.
Regards
Anonymous
16 April 2018 at 19:26
Sir,
I joined Delhi Gov as doctor in 2009 on annualy renewable contract. I was on contract till 2015. i was regularly getting annual increments and pay scale. During my contract job i got selected through UPSC and i gave a technical resignation in same hospital same post .
But on joining through UPSC as Specialist on same post, my pay was started again from basic start. So, I lost all the increments.
I gave a representation for pay protection 3 months after joining.One representation i have given recently.
At the same time some doctors were not selected on regular basis and continued on contract. Their pay remained higher than me with all increments.
After 7th pay commission my pay is approx 20k less than those on contract.
My question is - 1) Am I eligible for pay protection?
2) How can those who joined with me , but did not get regular , get more pay than me?
Kindly guide, I will be thankful to you.
Regards
Sanjeev Sharma
16 April 2018 at 18:12
Dear Sir
Please assist and provide assistance of one lawyer in Jaipur, who can assist for one labor court case. Need good and experience lawyer for assistance.
Please do send me back with their contact details.
Thanks / Sanjeev Sharma
mabusubhani
16 April 2018 at 18:03
In OS (written statement not file) Ex party Decree passed.After that defendants file I A (file petition to Set aside judgement after six months from judgement date ,and also file condolane petition), I A also dismissed due to do not show sufficient reasons .They do not show day by day dealy reasons. on which grounds they file CRP if its possible CRP Can allow.
Anonymous
16 April 2018 at 17:52
Are part time employees eligible for gratuity under payment of gratuity act?
joy
16 April 2018 at 17:26
Hi Lawyer,
We have had a family property dispute on boundary of the single private road which enters our home and we have got a temporary injunction before 4 months asking the opposition not to enter the disputed place. After various arguments in court, the opposition was able to remove / discharge the injunction. We wish to go for appeal now.
My worry is that, will the opposition will be able to put any survey stone in midst of our appeal in the court? even if the court grants another stay.. what about the changes the opposition will do in the mean time? will the changes be counted as existing or will it be recorded new?
Please advise.
Harish M
16 April 2018 at 17:09
Subject matter on information sought: It was informed through written statement by College authorities in Consumer complaint No..... (Please reproduce verbatim all the CA statements made by them)
Information solicited:
1.Please provide documents / data -the basis on which above statements are made in a consumer forum against the applicant.
2.Please provide the name of the concerned employee that drafted or agreed for the draft .
3.Please provide relevance of those personal allegations in Consumer complaint which was filed on deficiency of services as written statements gives wrong signals that Colelge need not provide services, if there are some other false allegations against the consumer.
4.Please provide certified copies of those remarks / office notes showing action taken on those complaints / allegations by college authorities till now.
My problem here:
Read more at: http://www.lawyersclubindia.com/forum/Character-assasination-in-consumer-court-reply-176307.asp
Vinod
16 April 2018 at 17:09
Hello sir,
I have selected as asst loco pilot in railways in 2016. I have under gone medical standard A1 to clear medical exam.
After my appointment in the same year 2016, I got my knee injured on duty. I was operated for knee ligament correction.
I was fine.
Now when again I was put to work, I could not able to perform the pilot duties effectively, due to knee pain problems like climbing the engine repeatedly.
So can I request for alternative employment in railways.?
Or any procedure do I must carry out?
Any similar cases like me,?
Kindl6 reply
Suspicious/Fraudulent Activities happening in my Company
Respected Sir/Madam,
I work as a Travel Consultant in a Backoffice located in Thane of a UK based Travel Agency whose main office is in UK.
I joined this company in Feb 2018. But after joining this company I found thay they are involved in doing lots of fraudulent and suspicious activities.
For Example: From our Backoffice we handle flights/airlines fare quotation enquiries, seats availability, make reservation for UK and Indian passengers on call and collect all payment details on call or thru email. But after collecting payment or charging the passengers debit/credit card they dont issue their Tickets and almost in all cases they issue tickets only one day before the departure date of travel of passengers and if any passengers calls requesting for their Electronic Tickets copy then they fool them by sending them just the Itinerary Copy of their trip. Some of them who dont have any knowledge about all these things gets fooled but some of them who are intelligent they tends to argue and insist us to send the correct tickets. But inspite of receiving the payment the Directors of this company who sits in the UK office force us to tell lies to customers by giving some reasons to give them a hope and try to convince them that they will receive their E-Tickets very soon.
Example 2: If a Passenger done the booking 4 to 6 months in advance from their travel date and made the payment thru Bank Transfer or thru Debit/Credit Card and as usual after receiving the payment they just send the itinerary receipt and later on if the passenger wishes to cancel their reservation or do some changes then as we handle UK Point Of Sale so they Charge 275 british pounds per Passenger as a Cancellation Fee and 225 pounds as a Date Change Fee per Passenger plus fare n tax difference if any. But in reality these Charges will be applicable on passengers whose tickets are already issued and not at all on those passengers whose tickets are not issued so the entire money goes in the management's pocket.
Example 3: When a passengers make the reservation and does the payment by personally visiting our Slough and Lester offices in UK so at that time they collect the payments and issue tickets and give them the tickets printouts but as soon as the passenger leaves the office or on the same day they Void the E-Tickets and issue the fresh tickets with new ticket numbers one day before the passenger travel date. They does all such fraudulent practices bcoz they knows that if a passengers does the flights bookings 3 to 4 months in advance then there is a possibility that he/she might need to change or cancel the reservation before the travel date and this means the company will get bonus income and they wont have to share it with the airlines concerned due to non-issuance of original tickets.
Example 4: If a passenger has done the booking and later on due to some reason opt for cancellation then they dont give the refund amount of their tickets easily and keep irritating the passengers by repeating the dialogues that our agency have not received the refund amount in our account from the airline side thats y we are unable to give the refund to pax but in reality it takes max 3 to 4 weeks to process refund but they makes us inform the passengers that it will take 12 to 14 weeks to receive the refund amount. And inspite of the fact that they receive refund from the airline the Agency's Management staff choose to delay the refund amount to pax.
Right from the time I have joined this company I have came across lots of different above given scenarios where the management has laid guudelines to cheat the passengers by making its staff tell lies to them and we have to obey their orders without objecting to it. My Travel Company is an Iata recognised Agency and they have the Ticketing Authority of only 2 Airlines that is Jet Airways and Air India as these 2 Airlines operates lots of flights especially between UK and India and their Flights Tickets price are Cheaper than other Airlines who operates either only one flight a day or very few flights per week. So as per the management we are instructed to offer and give first preference to the passengers for AI and 9W flights options for their fare quotation enquiries and if pax agrees to the quoted fare then our Agency management gets to fool lots of passengers by implementing on the above given scenarios tactics.
In the last 3 months Me and my Colleagues have attended Calls of different passengers who went to the London Heathrow and Birmingham Airports by carrying the E-Tickets which they collected from the Agency office at the time of doing the payment but after reaching the Check-In Counters they found that their tickets are not valid for travel means it is a Voided Ticket so these type of passengers gets angry and frustrated and contact us demanding for clarification regarding y their tickets were voided and issue/reissue fresh tickets for them asap..!! And some passengers even gives bad words and says that your travel agency are involve in some suspicious activities and we will report to Police or File a case in Court against the Company for their actions.
I have earlier worked in other Travel Companies as well and I know that companies always keep a profit margin on the amount of flights tickets they sold to passengers but I have never witnessed such type of cheap fraudulent and suspicious activities in my professional life journey till date which I have seen and experienced by working in my current company. I feel so pity for those passengers who have became victims of this company's cruel, unethical, unprofessional practices which they have been doing it consistently to reap the benefits and manage their operational expenses. And just in case if any passengers report to Police or file a case against our company then will our Office be raided by Police and can they arrest the entire staff for the company's fraudulent actions..?? or being a responsible citizen shud I upfrontly report to Police about whats going on in the Company..??
I am very much confused and willing to switch my Job asap and join a good ethical company.
So I would like to know the expert opinions, views, feedback and legal advice for my above given scenario.
Regards,
Nafees