A person cancelled a banquet hall booking for an engagement ceremony due to a family bereavement, informing the venue 20 days in advance. After a year of waiting, the management refused a refund and also failed to provide an original bill, claiming the user requested no bill to save tax. While legal recourse is challenging without written documentation, options include sending a legal notice, filing a police complaint for cheating, or pursuing a case in the consumer court, which is still within the limitation period.