Deficiency in service

Bhawani Mahapatra (Querist) 14 August 2012 This query is : Resolved
Dear Experts

Your valued advice required on the following issue:
I have sent a letter to my friend through SPEED POST on 27th July and till date it is not delivered to the addressee, who is residing in the same state. Contrary, the department has shown the same to be delivered it to the addressee on 1st August, which is false. I have logged a complaint through their web based grievence redressal system on 7th Aug, but no response from it till date.
Should I file a suit for loss/damage sustained or go to consumer forum for deficiency of their service.
N:B: documents attached for perusal.

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M.Sheik Mohammed Ali (Expert) 14 August 2012
yes, you can claim damages and compensation from consumer forum. sure, before once confirmation through writtenly from postal.

Advocate Bhartesh goyal (Expert) 14 August 2012
File complaint before district consumer redressal forum for deficiency of services and claim compensation towards loss of documents and mental agony.

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