ATM FAILURE
Querist :
Anonymous
(Querist) 31 August 2010
This query is : Resolved
RESPECTED SIRS,
I P.SATYANARAYANA,I AM STAYING IN PATANCHERU,MEDAK DISTICT,AP.
I HAVE AN ACCOUNT IN "PUNJAB NATIONAL BANK" AT PATANCHERU,MEDAK DIST.
PAST ONE YEAR BACK I TRY TO DRAW OF MONEY THROUGH ATM CARD IN PUNJAB NATIONAL BANK ATM AT PATANCHERU,MEDAK DIST.5000/- IS TO BE DRAWNED.
NEXT DAY I GO TO AGAIN SHOW TO BALANCE IN MY ACCOUNT TOTALLY DRAWNED LAST DAY 15000/-.BUT I AM DRAWNED 5000/- ONLY.
I IMMEDIATELY I CALL TO CUSTOMER CARE OF PUNJAB BANK. I EXPLAINED ABOVE MATTER.SOME CUSTOMER CARE EXECUTIVE IS SAID YOU(I MEAN ME)GO AND FIRST INFORM TO BANK MANAGER.
THEN I GO TO PUNJAB NATIONAL BANK.
THAT ABOVE SITUATION I EXPLAINED IN TO PUNJAB NATIONAL BANK MANAGER. AND I COMPLIANT TO THE BANK.
BANK MANAGER IS SAID PLEASE WAIT YOU. I VERIFY AFTER PASS YOUR AMOUNT TO YOU ACCOUNT WITH IN 42 DAYS.
I WAITED 3 MONTHS,AGAIN I GO TO BANK TO COMPLAINT TO MANGER. HE SAID WAIT YOUR COMPLAINT IN PROCESSING. WAIT FOR ONE
MONTH.
TOTALLY FOUR MONTHS IS OVER.
SAME I AM GOING AN D COMBINED TO MANAGER.
THE ABOVE PROCESS IS REPEATED 3 TIMES.
LAST 15 DAYS BACK MANGER IS SAID YOU COMPLIANT TO MAIN BRANCH OF "PUNJAB NATIONAL BANK" AT LAKDIKAPOOL ,HYDERABAD,AP DIST.
ALREADY ONE YEAR IS OVER.
"WHO IS THE RIGHT PERSON TO INFORMING"
PLEASE KINDLY UNDERSTAND MY PROBLEM AND GIVE ME SOME YOUR VALUABLE SUGGESTIONS.
TANKING YOU SIR,
P.SATYANARAYANA
9590103143/8806598650
Querist :
Anonymous
(Querist) 01 September 2010
THANKNIG YOU VERY MUCH SIR FOR YOUR FAST REPLYING
s.subramanian
(Expert) 04 September 2010
You approach the banking ombudsman and if there is no positive response file a complaint before the consumer forum without wasting time.
Parthasarathi Loganathan
(Expert) 01 September 2010
