Rule to obtain the original documents from the bank.

S.Krishna Prasad (Querist) 19 September 2015 This query is : Resolved
Sir, my brother in-law has taken loan from the bank to purchase a flat. He expired and his wife also expired and he has no children. His mother got the Legal heir certificate and produced in the bank along with the death certificates of her son and daughter in-law and also the ration card. She has cleared all the dues and requested the bank to return back the documents. Bank negatived her request saying that she should produce succession certificate. Please kindly clarify on this and also request to quote any rule their in.

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Sudhir Kumar, Advocate Online

(Expert) 19 September 2015
Bank appears to be right

Rajendra K Goyal (Expert) 19 September 2015
Bank may ask for affidavit and indemnity from acceptable person, receipt from all legal heirs to release the documents. If Bank does not agree lodge complaint to RBI, Banking ombudsman, RBI. Alternately file case against the Bank to release the documents.