Consumer Matter Closure TATA DOCCOMO SIM
Querist :
Anonymous
(Querist) 30 March 2011
This query is : Resolved
Hon Experts,
I had purchased a prepaid SIM of Tata DOCOMO with lifetime validity, in the month of the first week of Sept 2010, with submitting my documents and Photo. But the outgoing facility of this number got barred from 20th Jan 2011, so I enquired at customer care no. 121, and they said that your application form is not received, and they instructed me to resubmit the documents and photo to the dealer, and the same will be activated within 72 hrs. I followed the instructions and resubmitted the documents and photo to the dealer on 22nd of Feb2011. But after 72 hrs instead of being activated it is showing as Registration Failed. I again complained to the local dealer, but all in vain. Also I have mailed a letter to their nodal office asking about the reason of the closure of SIM, but they have not replied yet. I had a balance Rs 40 on that SIM. Now it is showing Registration Failed.
So regarding above, where else shall I complain and do they have not any responsibility for Prepaid SIM?
Does it come under consumer court matter?
Plz Advice,
With Thanks and Regards,
Advocate. Arunagiri
(Expert) 30 March 2011
You have a good consumer case. File a case in the appropriate forum.
Advocate Bhartesh goyal
(Expert) 30 March 2011
Yes,you have hired the services by paying the payment in advance,Tata Docomo can not discontinue/stop the hired services to you.It amounts deficiencies in their services so your case comes within purview of Consumer Protection Act.File a complaint before Consumer Forum.
Devajyoti Barman
(Expert) 30 March 2011
The disputes regarding telephone services can not be adjudicated by the consumer forum. You have to lodge complaint before TRAI( Telecom Regulatory Authority of India)
Kiran Kumar
(Expert) 30 March 2011
It is correct that after the SC judgment in the year 2010, the Telephone disputes are not being entertained by Consumer Forums/ Courts....but few of the Consumer Commissions have a different opinion in case of Cellular Telephony...in the State of Punjab, the State Commission for Punjab has allowed to entertain the Consumer Complaints in case of Cellular/ Mobile telephony....
I dont know what is the legal position in your state....but you can certainly move to TRAI for dispute resolution.
Querist :
Anonymous
(Querist) 30 March 2011
Sir,
Thanks for the reply, regarding TRAI, how tolodge complaint before it.
Kiran Kumar
(Expert) 30 March 2011
visit
www.trai.gov.in
Querist :
Anonymous
(Querist) 30 March 2011
Sir, Thanks to all I will try at www.trai.gov.in
