Sunstandared & repaired air condition unit supplied.

Querist : Anonymous (Querist) 10 August 2020 This query is : Resolved
Respected Sir / Madam,

The undersigned seek your expert advise on the below stated issue....................

I purchased new air condition of Voltas make for my home in the year August, 2016.

The AC warranty was for one year and compressor warranty is for Five years.

Despite of repeated follow up and several reminders company technicians are not attending on time the service complaint hence I called this time private service technician in July 2019, for resolving non-cooling problem.

During inspection of the unit at my home technician shown me that the inside cooing pipe lines - 3 nos has been soldered / brazed by the company during manufacturing of the unit.

Then i called the Voltas Technician by lodging official complaint. The company technician admitted the fact that the inner copper pipelines are soldered/brazed and told me that it is a regular practice of the company.

Besides payment full amount for new unit why should i take repaired unit from the company? But the company technician arguing that i should not call private technician for repairing the unit or else Volats company could have arrange replacement of the same.

I would be thankful if could advise me further appropriate steps in the matter.

Thanking you,

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Quick Summary

A customer purchased a new Voltas air conditioning unit in August 2016. When experiencing a non-cooling issue in July 2019, a private technician discovered the internal copper pipes had been soldered during manufacturing. The company technician admitted this is standard practice, but the customer feels they have been supplied a repaired unit despite paying for a new one. The customer is seeking advice on how to proceed, with suggestions including filing a complaint with the District Consumer Redressal Commission, though potential delays and counter-arguments are noted.

Advocate Bhartesh goyal (Expert) 10 August 2020
File a complaint before District Consumer Redressal Commission having jurisdiction to try and decide mention therein that despite repeated complaints in warranty period companiy technician did not attend and solve the fault so to collect the expert evidence in regards to fault /manufacturing defect exist in A.C called private trchnician.you have to submit experts certificate in regards to defect exists in your A.C. along with complaint.

Shilesh Patel (Expert) 11 August 2020
file a complaint at the consumer forum and state the fact.

Rajendra K Goyal (Expert) 11 August 2020
The unit was purchased in August 2016, with one-year warranty.

What was the problem?

How many times you informed the authorized service center regarding fault during warranty period?

Have you proper record of such complaint?

Whether at any time, gas leaked from the soldered portion?

During manufacturing, pipe is soldered at no. of places, have you taken second opinion. Such soldering is not a proof of secondhand unit till it is so done by seller.

Complaint with the consumer forum has to be filed in 2 years from cause of action, it seems your complaint is on weak footings if filed.

P. Venu (Expert) 11 August 2020
You can approach the consumer. Delay could be got condoned if sufficient cause is shown; it could also be pleaded that the cause of action is continuous. However, there could be no certainty as to the relief you may get. There are sufficient grounds for the company to blame you as well.

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