Flipkart is not replacing my product

Deep Chowdhury (Querist) 29 October 2021 This query is : Resolved
Flipkart is not allowing a replacement product and continuously wasting times
I have placed replacement request for Hindware water purifier on 9th Oct & they have rejected it & re-initiated on 28th Oct all over again for wasting time
Already raised the issue at central Consumer Forum but they are as usual not taken any action

So, how to headed for consumer court at Kolkata? What is the procedure for it, cost and can it be done online? Pls share thorough details

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A customer is seeking advice on how to proceed with a consumer court case against Flipkart in Kolkata. They have had a replacement request for a Hindware water purifier rejected multiple times, despite the product having a manufacturing defect verified by a technician. The customer has already filed a complaint with the central consumer forum, which is still being processed, and is looking for detailed information on the consumer court procedure, associated costs, and online options.

P. Venu (Expert) 30 October 2021
You may send a legal notice and if so required, approach the consumer forum.

Advocate Bhartesh goyal (Expert) 30 October 2021
Flipkart is liable to replace product only when there exists defect in product else not.you have posted incomplete facts so on given facts no firm opinion can be expressed.

kavksatyanarayana (Expert) 30 October 2021
Yes. If the product is defective, file a case against that company in District Consumer Forum.

K Rajasekharan (Expert) 30 October 2021
Flipcart is a reliable online supplier of high standards. They don’t reject any complaint without valid reasons.

If you file a consumer case liable to be considered by the district level forum at the national level, the national forum will not pay attention to it.

Dr J C Vashista (Expert) 31 October 2021
Whether you have already filed complaint before competent Consumer Disputes Redressal Commission ? If so, what is the proceeding ?

Deep Chowdhury (Querist) 31 October 2021
Sir(s),
Thanks for your support..yes I have raised complaint in the central consumer forum and it's under processed..replacement request is a genuine one as water purifier had manufacturing issue and their technician has verified it

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