Credit Card & CIBIL =Expert Advice desired !
Mayank
(Querist) 04 June 2010
This query is : Resolved
Hello Experts ,
I recently applied for a fresh Home loan , a few days later was informed by the bankers that there is a negative reference in my CIBIL report (they gave me the control number when I asked details, with a request to get the same cleared after discussion with respective cc bank .
Instantly I remembered the telephonic calls received in last week of March , where a caller who identified herself fromStandard Chartered Bank called asking for me to settle against a old credit card which still showedin their records .....(I had not take the call seriously and thought this might me some collection agency trying to extract something out of an old case ).I vaguely remembered that I had settled the same owing to a dispute /disagreement on the interest payable over an outstanding which had rolled on and subsequent closure of the cc ,by paying the amount asked by them .
No documents are with me (I searched all files / old papers , but since this matter is > 8-9 years old and as per me there was no reason to carry on with any receipts/ bills which was paid for !!)
How do I get out of this matter , Please advice .
I have tried to give below the complete correspondence which I have had since I heard for the home loan deptt about it .
Regards
Mayank
_______________________________________
Mayank to head.service
show details 10:55 AM
Dear Mr Balu Jayaraman,
Thanks for writing in responce to my various mail to your generic e-mail i.ds.
On the subject , Unfortunately it is such a long time & we have shifted residence thrice since 2002 , ' am unable to trace any past correspondence in connection to this card number .
My belief is there should be no outstanding , nevertheless , forward me complete details of past transactions and any corresponcence which the bank would have done , for my better understanding .
I have applied for a housing loan and understand from them that there is a negative reference in my CIBIL report , so this matter needs to be sorted immediately to clear this negative reference against an otherwise clean rating !!
Solicit your support in getting this matter resolved ASAP.
Regards
Mayank
On Wed, Jun 2, 2010 at 6:06 PM, head.service wrote:
Ref: 06/10/001163/RN/ESCch
Dear Mr. Mathur,
This is with reference to your e-mail dated June 01, 2010.
We understand your concerns on the outstanding reflecting in your card
ending 8398.
We note from your communication that you have entered into a settlement towards the outstanding in your card account. We request you to revert with a copy of the settlement letter for us to investigate and do the needful.
Further, we wish to inform you that we have placed a request for retrieval of your card statements. On receipt of the statements, we shall review the same and revert with our findings.
Assuring you of our best service always,
Yours sincerely,
Balu Jayaraman
Head, Customer Care
________________________________________
I was promised a reply in 04 days by your customer support person ,when I spoke last around 7-8 days back.......I wonder why there is complete silence from your side !
Please reply ASAP.
Regards
Mayank
On Tue, Jun 1, 2010 at 1:52 PM, Mayank wrote:
REMINDER REMINDER REMINDER
---------- Forwarded message ----------
From: Mayank
Date: Tue, May 25, 2010 at 3:16 PM
Subject: Fwd: SCB credit card matter ....
To: card.services@sc.com
fromMayank
tohead.service@sc.com,
customer.care@sc.com
dateTue, May 25, 2010 at 2:53 PM
subjectRe: SCB credit card matter ....
mailed-bygmail.com
hide details 2:53 PM
Hello There ,
Some more details....that I had perhaps scribbled on my writing pad during the conversation ...just saw it and hence sending for your benefit & record checking .
Caller :- Ms Anju Sharma from SCB, Connought Place branch , N Delhi /
another male caller who threatened me on phone of dire consequences ( I am trying to trace the caller number from my call records )
Credit card:- xxxx xxxx xxxx 8398
Current O/S :- 1,08,871.00
I expect some reply , whether it was really a call from SCB ( in that event perhaps have to get a legal perspective from my layers ) or was it a false call .
Please clarify ASAP.
Regards
Mayank
---------- Forwarded message ----------
From: Mayank
Date: Sat, May 22, 2010 at 9:36 AM
Subject: SCB credit card matter ....
To: head.service@sc.com, customer.care@sc.com
Hello There ,
My name is Mayank , I have the following queries ......
In the month of March 2010 ,received a call on my mobile xxxxxxxxxx , about a past credit card (number of which I do not remember now , ) which was discontinued in 2002 by me ,asking to settle outstanding to the tune of >1lacs on the card.
The call came from a Delhi land line .
The caller identified herself as from the recovery div. of the SCB and indicated that since the Credit card due was not settled in time ,the amount has grown to >1 lacs today.
On asking details , I was indicated that apparently some payment was made in 2002 and after that SCB was not able to trace me ?? I wonder why ?
I was asked to settle the same immediately , else the same be referred to CIBIL which will make my creditworthiness bad.
for past , I remembered that due to some on-payment ndiscussion , I had asked SCB to clear my card dues; settle and close the Credit card ........I presumed that it was done .That was in 2002 .Anyways I conveyed the same this time and the lady insisted that i check my proof and that she will call back again after 2 days .
After almost 8 years and 03 major shifting of home premises , I found no records of any past transaction with SCB with me , which I promptly conveyed to the lady when she called back after 02 days and conveyed my inability to proceed ahead without any formal details passed on to me now.
I also asked what were the details of the transactions against which the O/S today stood at such a high figure ...she said her records only mentions that the credit limit on my card was 30k and due to no records of settlement in the SCB computers the same has now multiplied .....
I asked for a mail on the same but was refused .
On asking why after so many years they are approaching me ,was conveyed that they have been able to trace me only now ???
With no information for me to vouch for the veracity of the statement , I conveyed my displeasure and said it will not be possible now for me to pay (considering the time which has passed and no supporting details from SCB )
I was conveyed that they can settle and resolve the same @30000.00 as a special case ......and clear off my case from CIBIL
I was taken a back ...how is it expected for anyone to keep track of a credit card which in my opinion was cleared by me and closed years back .
I would want to understand what are the details of the said matter ( i do not even remember my credit card number ) the details of the transactions , payments made by me etc. I am sure if the call was genuine SCB will surely have a log of the discussions and will be able to support me with the details .............to amicabily settle the matter .
Kindly forward the same on my mail / following address
Regards
Mayank
mahendrakumar
(Expert) 04 June 2010
have you met the branch officials of the branch from where you had taken the credit card?
meet them and discuss the issue and get a letter from them that you have no dues to them and produce this to CIBIL.
Mayank
(Querist) 04 June 2010
Thanks All, who have responded to this forum of mine . today Igotthe following reply , from SCB .....what would you suggest ?? I am in no position to settle now .
Also I do not have any record of settlement which I believe had happened (Thats why in Feb 2002 ,I made a payment of 15600.00).
What can be my defense in such a scenario !! I understand from the CIBIL that this is a "write off "??
Please give yourvaluable inputs
Regards
Mayank
____________________________________________
head.service to me
show details 3:57 PM (1 hour ago)
Ref: 05/10/047215/RN/ESC
Dear Mr. Mathur,
This is with reference to your e-mail dated May 22, 2010.
We understand your concerns on the outstanding in your card ending
8398.
Further to your e-mail, we have retrieved the statements of your card
account and reviewed the same.
A complete review of our records indicates that we have been receiving
part payment or no payment towards the dues in your card account.
Hence, the late payment charge and the interest charge have been
billed to your card account.
The total amount due as per your January 2002 statement is Rs.
19,088.52 towards which we have received your part payments totaling
to Rs. 15,600.00 in the month of February 2002.
We note that your card account has been billed with a transaction of
Rs. 1,258.00 towards M/s. Matrix on February 28, 2002.
The total amount due as per your March 2002 statement is Rs. 5,417.30
towards which we have not received any payment till date. Hence, the
financial charges have been billed to your card account.
We have attached a scanned copy of the statements from January 2000 to
November 2002, for your immediate reference.
The attachment has been protected by a password for security purposes.
We request you to enter your Date of Birth in DDMMYY format to open
and view the contents of the attachment.
Your card ending 8398 has been invalidated in our records.
On date, your card ending 8398 reflects an outstanding of Rs.
1,23,845.26. Please make payment towards the same.
In the event you wish to avail a settlement towards the dues in your
card account, please revert with your contact numbers and your
available timings for our officers to get in touch with you.
Assuring you of our best service always,
Yours sincerely,
Vaishnavi Sampath
Assistant Manager, Customer Care
