Automobile after sales service

Namdeo (Querist) 06 January 2018 This query is : Resolved
My 6 months old vw polo got pick up problem. It has hardly ran for 3919 kms in 6 months. Immediately i went to authorised seflrvice centre.. Where they asked to leave car.. Upon my follow ups for 3 continuous days asking the cause for the problem i was told that due to my driving clutch plate has damaged. I have one more vw polo in my house which is 3 yrs old and never showed any problem with my driving On above all i am driving car from past 15 yrs and never faced any such problem. I also dont understand how come parts of such renowned brand may wear off in 6 months. When only person who is driving the car is me They are saying that said part is not cover under warranty But when i received their estimate along with clutch they also want to replace slave cylinder and sensor (which is covered under warranty but charging for the same from me) Its been around 15 days now.. And my numerous follow ups to service center to their customer support helpline, calls and mails.. No response on their part.. Now after so many follow ups one of the manager of service center told us that vw has denied but we will bear 50 percent of your bill amount. I am still not convinced how my brand new car broke when i am not new to cars.. And how parts can be so worn out in 6months 3000kms run. Vw has really harassed us mentally in last 15 days. What can i do in this regard?

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Kishor Mehta (Expert) 07 January 2018
The best option is to approach the Consumer Forum.

P. Venu

(Expert) 07 January 2018
Yes, you can approach the consumer. You may be post this issue on the social media - this would make the issue public; it could be that there would be other customers facing the same or similar problem.