Fraud mobile shopee
Ravindra
(Querist) 14 January 2014
This query is : Resolved
Dear Sir,
I have purchased SAMSUNG Mobile Model No. 1282 from M/s. Sudarshan Mobile Shopee From Vadgaon Sheri, Pune 411014 Vide Bill 5186 Dated 11th Jan 2014 Time 06:00pm.
When I Opened and switch on then It is not Showing Display on Mobile So I Called Immediately On Mob.No. Mr. Anil , Owner of M/S. Sudarshan Mobile Shoppee, Vadgaon Sheri, Told to me Show the Mobile On Next Day i.e. Sunday 12th Jan 2014. I Showed them the same Mobile Immediately Next Day and the Problem is genuine. Their Shop Person Told me to take this mobile to Samsung Mobile Shoppee. So Shouted them As this is New Purchased Mobile and why this problem has arrived to my Mobile.So On Monday Dated 12th Jan 2014 I taken up this same mobile to Samsung Service centre, Aundh, And Service Centre Manager told me that THIS MOBILE IS REPAIRED MOBILE. AND IT CAN NOT BE REPAIRED AGAIN, WE WILL REPAIR BUT NO GUARANTEE AND CHARGEABLE BASIS MEANS I HAVE TO PAY THE REPAIRING CHARGES TO SAMSUNG MOBILE SERVICE CENTER FOR REPAIRING.( SAMSUNG SERVICE CENTER MANAGER MOBILE NO.). I REQUESTED TO SAMSUNG MOBILE OWNER, MR ANIL, MOB. EITHER REPLACE ME NEW MOBILE OR GIVE ANOTHER MODEL OF MOBILE. BUT HE IS NOT READY FOR THE SAME.
I RUSHED TO LOCAL POLITICIAN, AND HE IS READY TO REPAIR AND GIVE ME THE SAME MOBILE.
SIR, HELP ME WHAT CAN I DO IN THIS MATTER? WHAT ACTION CAN I TAKE FURTHER? DO I TAKE MOBILE WITH REAPRING FROM M/S. SUDARSHAN SHOPPEE, VADGAON SHERI OR MAKE POLICE COMPLAINT? IS IT HELPFUL? PL SUGGEST !
regards,
RAVINDRA KULKARNI
PUNE.
ajay sethi
(Expert) 14 January 2014
you must have original bill from mobile shop . generally in case of purchase of new phines if there is any defect in product it is repaired within warranty period .
please clarify whether you purchased a new phone or second hand phone from shop .
Ravindra
(Querist) 14 January 2014
Sir, It is New Mobile from M/s.Sudarshan Mobile Shopee, vadgaon Sheri, Pune 411014 and With Mobile receipt mentioning IMEI No, Mobile Battery no And Charger.
ajay sethi
(Expert) 14 January 2014
it appears that mobile shop owner has supplied you second hand repaired mobile instead of new one . hence samsung is saying its repaired mobile .
ask mobile shop for refund of your money failing which file complaint of cheating against shop owner .
you can also move consumer forum against shop / samsung for deficency in service and ask for refund of money with interest
V R SHROFF
(Expert) 14 January 2014
Issue notice to shop keeper for cheating
[ Prior to it, get certificate from service centre that the mobile was second hand and repaired one]
Thereafter lodge 420 complaint.
ask for his arrest and jail
[don't ask replacement with new or repair etc]
u will get satisfied reward
Rajendra K Goyal
(Expert) 14 January 2014
Well advised by the expert, lodge FIR for cheating after gathering the proofs.
R.K Nanda
(Expert) 14 January 2014
AGREE WITH EXPERT AJAY SETHI.
