ATM case

Adv. Yogesh Pawar (Querist) 10 May 2016 This query is : Resolved
Hello experts
From my sisters account 80000 rupees were withdrawn by ATM by some other person. She stays in pune and the transactions were done from.mumbai. The atm card was in her possession. We filed the case before cyber cell and bank but almost 6 months passed no results. And even they are not interested in solving the problem.
My query is can I file case before consumer forum for deficiency in service by bank?

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Sudhir Kumar, Advocate (Expert) 10 May 2016
Yes.

but why no complaint given to Cyber Police.

Kumar Doab (Expert) 10 May 2016
The bank was to share CCTV footage!

Did you lodge complaint with CEPD-RBI, BO also?

Rajendra K Goyal (Expert) 10 May 2016
File consumer complaint.

Adv. Yogesh Pawar (Querist) 12 May 2016
Thank you all
How to get cctv footage as a piece of evidence?
What is procedure?

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