A user filed a complaint under Section 156(3) CrPC, but the Investigating Officer (IO) filed an Action Taken Report (ATR) claiming the case was civil, despite evidence suggesting a criminal matter. The Magistrate ordered a fresh ATR. The user is seeking advice on further legal recourse if the IO fails to conduct a proper investigation again. Experts suggest filing a protest petition and potentially meeting the SSP to change the IO, while also advising consultation with a local lawyer for specific guidance.