About private ticket booking agency

Tony (Querist) 03 May 2021 This query is : Resolved
Hi Sir
My name is Tony Koovaparampil, I had booked 5 tickets to Kerala from Madgoan (Goa) to Kottayam (Kerala) on 6th of May, the train is been cancelled due to some sort of reason may be due to the increases of Corona virus cases in India. However the ticket is cancelled and the booking agent caught around 600 rupees from me and when I questioned him they were very rude, this is not not just about money I just want them to learn how to treat customers well, where can I lodge a complaint against them?
Regards
Tony

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Quick Summary

A user named Tony Koovaparampil is seeking advice on how to complain about a private ticket booking agent who allegedly deducted ₹600 from his refund after his train to Kerala was cancelled. Other users have suggested complaining to the General Manager of the Railway, IRCTC, and approaching the consumer disputes redressal commission. It's noted that deducting any amount from a full refund due to train cancellation is illegal, and the agent could face legal action.

kavksatyanarayana (Expert) 03 May 2021
to me, Complain to the General Manager of the Railway concerned also complain to IRCTC.

Dr J C Vashista (Expert) 04 May 2021
Approach consumer disputes redressal commission of jurisdiction.

Sankaranarayanan (Expert) 04 May 2021
yes you issue a notice to the agent and file a case as pointed by the expert Dr.J.C Vashista ji

T. Kalaiselvan, Advocate (Expert) 04 May 2021
In the event of cancellation of the train the railways will refund full amount including the GST hence the act of deducting Rs. 600 by the booking agent is illegal and he can be dragged to court for remedy.
You first issue a legal notice after which you may resort to appropriate legal action to ensure that the agent learns a lessor and do not repeat the incident with any other customer in future.

P. Venu (Expert) 06 May 2021
Facts posted are less than convincing. is he a 'registered' or 'official booking' agent? Who made the refund - IRCTC or the booking agent?

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