I got my wife enrolled for pursuing Diploma in Java course in NIIT, I paid a sum of 36,500 through my credit card, while I was making the payment the executive informed me that the classes would begin in a week's time, therefore we waited to hear back from the institute, however NIIT did not care to respond back at all, we followed up with the institute for more than 3 months, after that we went to the institute to request for refund the money, there's a clause mentioned in the enrollment document that "refund of tutition fees are possible in full if the student wishes to withdraw from a course/program registered, at least 2 days prior to the scheduled start date of the program/course". I have been following up with the centre head for the refund for more than 45 days now.. however i am not getting any proper response. When i call the institute no body answers my call or don't even respond to my messages. I need expert advise on how should i got about recovering the money from the institute.
08 December 2011
you first give them a notice demanding the fees paid by you back mentioning reasons. if they paid back, fine. otherwise move to consumer redressal forum and lodge a complaint against NIIT. within 3 months you ll get relief.
10 December 2011
There are number of such cases decided by National Consumer Redressal Commission and Hon'ble Supreme Court in favour of consumer for deficiency of service on the part of opposite party which is clearly established in your case. Donot delay file consumer case immedialtly