SONY INDIA LTD DOES NOT MEET MY PROBLEMS

Querist : Anonymous (Querist) 24 December 2010 This query is : Resolved
Date : 14-12-2010

To,
Sony India Limited
India

Sirs,

I had purchased a 26” SONY BRAVIA LCD TV for my home on 20-02-2008 from MALDA (WEST BENGAL) Dealer. It became out of order on 26-08-2010. I had informed the matter to your local dealer and then to your Authorized Service Centre at MALDA. They had sent two service personnel to my home for look into the matter. But they had been found layman and could not diagnose the problem of the TV rather they proposed me to send the TV to their service centre. I had arranged to send the TV to your Authorized Service Centre on 14-09-2010. After examining the TV they informed me that the POWER BOARD is defective and to be replaced. I requested them to repair the segment of the board which was defective so that the bill would be minimized. But the service personnel of the Authorized Service Centre told me that the defective segment can not be repaired. After a month on 14/10/2010 they informed me that the TV has been repaired by replacing a Power Board and billed Rs. 9500/- against repairing. Then I requested them to reduce the bill amount because the amount is too high to be afforded. They have given me an option either to pay the full repairing amount of Rs. 9500/- or if I allow them to take defective board they would make a discount of 20% and I have to pay Rs. 7600/-. Moreover the service centre giving only one month guaranty on the new board.

In this circumstance, I wish to ask you that if the segment of the board could not be repaired why the authorized service centre is ready to take it from me ??? It means the said board can be repaired. But only to exploit the customer and to make their sale, they have replaced the entire board ! If my TV creates the same problem after one month (as the service centre provides one month guaranty) what shall I do ?? Shall I have to replace the board again with the huge amount ?? Have I purchased your TV for 2 or 3 years ??

I request you to look into the matter carefully and inform me immediately otherwise I shall have no other option but to take necessary steps against your Service Centre.

Regards

SUSANTA NANDY
DOLMANCHA PARA,
SAHAPUR
PO NAGESWARPUR,
MALDA (West Bengal)
Cell # +919832030054

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Devajyoti Barman (Expert) 24 December 2010
File a case u/s 12 of the Consumer Protection Act before the consumer forum at Malda. The consumer forum at Malda is now functinoing very good under a new President.

adv. rajeev ( rajoo ) (Expert) 24 December 2010
Issue notice to the dealer as well as to the company explaining the manufacturing defect and instruct them to replace the TV. If they agreed to do so then OK if not file a consumer case in the Dist., consumer forum.

Advocate Bhartesh goyal (Expert) 24 December 2010
Deficient services has been given to you by the manufacturer as well as dealer so first issue notice to manufacturer and dealer saying either replace the defective T.V or get it repared.If they fails to comply notice then file a complaint U/S 12 of consumer protection Act.

Kirti Kar Tripathi (Expert) 24 December 2010
I agree with Experts

Khaleel Ahmed (Expert) 24 December 2010
Well advised.

Advocate. Arunagiri (Expert) 24 December 2010
I agree with Mr.rajoo.

abhishek (Expert) 30 December 2010
Hi there,
You haven't inform about warranty period. if the repair is under warranty period then the best option to file a complaint u/s 12 of consumer court for replacement of t.v.

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