Query & steps to follow regarding principal agent of irctc

Amit Baijal (Querist) 02 July 2021 This query is : Resolved
Sir,
I am am authorised agent of iRCTC. My Principal Agent is Quiickyatra. I booked a ticket for a customer from Prayagraj to Ltt and return from Ltt to Prayagraj in 2ac. whose ticket amount is approx. 40000/-. According to new rule of IRCTC customer mobile is need to put while booking tickets, so that when customer wants to cancel his tickets, an otp will be send on customer mobile and when customer share the otp to the sub agents, only then sub agents can receive the refund amount unless not. I cancelled the above ticket of the customer but the customer didint receive otp because the number entered by me is mismatched. Now when i talked about it with my principal agent they directly talked to the customer and send a form without his firm name to furnish the details of such case and customer filled the form and send it to my principal agent. In this period My railway licence is expired and my principal-agent says that renew my license of rs. 8000/- and when refund comes I can refund it to customer. I paid the full amount but my railway agency didint start again and after 3 months I am still not able to book tickets and my principal agents saying now that I need to pay the refund amount first to the customer first from my pocket only then my agecy will start. I talked about IRCTC also about this matter and they said only principal agent can approach in this matter. Now plz guide me what to do coz customer wants his refund also. Most of the agents are suffering of new IRCTC Otp rules and I am to say that why IRCTC dont send otp while bokking of tickets so that number cant get mismatched. Plz guide me soon

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Quick Summary

An authorised IRCTC agent is facing difficulties processing a customer refund due to an incorrect mobile number being entered, preventing OTP verification. Their principal agent is demanding the agent pay the refund personally before reactivating their expired license. IRCTC states only the principal agent can resolve this. The advice given is to follow established procedures and consider collective action with other affected agents to address the policy change with the Ministry of Railways.

P. Venu (Expert) 03 July 2021
The issue is one of procedure than law. The best option is for all the similarly placed persons to join together and take up the issue with the Ministry of Railways and the Government.

T. Kalaiselvan, Advocate (Expert) 04 July 2021
This is a change in the government policy.
Your frustration or agitation cannot change the policy.
You should have been more careful when such changes are incorporated or implemented by the authorities concerned.
Even now you seem to be reluctant to follow the procedures or instructions passed on to you in this regard.
Therefore you may abide by the instructions given to you after which you may be eligible for the privileges you expect.

Dr J C Vashista (Expert) 04 July 2021
You will have to follow the procedure.
However, no legal issue is involved in the facts vis-a-vis query for consideration and obligation of experts.

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