Poor service rendered by gee pee mobile service centre at malda (wb)

Querist : Anonymous (Querist) 13 September 2011 This query is : Resolved
I HAVE GIVEN A GEE PEE MODEL 2144 MOBILE HANDSET TO GEE PEE SERVICE CENTRE ( SATYAM CARE) AT MALDA ON 01/08/2011. ALMOST ONE AND HALF MONTHS PASSED BUT THEY WERE UNABLE TO SERVICE MY HANDSET. WHENEVER I INQUIRE THEY TOLD ME THAT "WITHIN FEW DAYS YOUR SET WILL BE GIVEN TO YOU".
I WAS SO HARASSED BY THE SERVICE CENTRE THAT I HAD NO OTHER OPTION TO THREATEN THEM SAYING THAT "I WOULD LODGE A COMPLAINT AGAINST YOU IN CONSUMER COURT", THOUGH THEY DID NOT CARE ABOUT AND STILL THEY DENY TO SERVICE MY HANDSET.

PLEASE SUGGEST THE WAY TO SOLVE THE PROBLEM.

SUBIR KUMAR SANYAL
MALDA
WEST BENGAL

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prabhakar singh (Expert) 13 September 2011
SERVE A NOTICE UP ON THEM REGISTERED A/D AND THEREAFTER IF NO HEED PAID TO YOUR CAUSE FILE A COMPLAINT IN CONSUMER FORUM.

Shastri J.K. (Expert) 13 September 2011
I agree with mr.prabhakar singh.

Guest (Expert) 13 September 2011
Yes Adv Singh sir is true..
immediately serve a "Legal Notice" to the said service center and wait 30-40 days and if still they don't take any positive action, just file a suit before the "Consumer Forum Court"