Non payment of bills

madhusudhan (Querist) 07 January 2024 This query is : Resolved
Dear Sir/Madam,
I am working as a recovery agent for State Bank of India since from the year 2020. And we are authorised resolution agents for the State Bank of India. And we had resolution agent’s agreement with bank. The bank has entrusted many number of NPA cases to recover the out standings/debt from the borrower/s under SARFAESI Act (2002) by giving authorisation letter in writing. Accordingly the recovery process has done as per the SARFAESI guidelines and succeeded in recovering the outstanding amount from the borrowers to the loan account. As per the terms and conditions of agreement we had submitted our recovery commission charges to the branch/RBO for payments. But they are neglecting to make payments saying today /tomorrow will make it. It’s almost 2years passes, the erstwhile branch manager/Authorised officer has been transferred to some other branches, but I haven't received my dues yet. But when I approached, RO/ ZO/ Head office through email correspondence & personal meeting for the commission I was asked to produce 1.) Letter of Appointment 2.) List of accounts assigned 3.) List of accounts in which recovery has been done and everything was produced to them. But all in vain. It's been a 2 year and nothing so far has come from them. They are not even replying to emails.
Now I am seeking expert’s opinion on this as where to approach now for complaint. Should I go for the civil suit or is it a matter of consumer court. Secondly, Can I complaint to the RBI, Banking Ombudsman, CVC and other government agencies for the same
Advocates /experts Kindly help me in this.
Thanking you.

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Quick Summary

A recovery agent for the State Bank of India is seeking advice after not receiving commission payments for recovered debts for nearly two years. Despite providing all requested documentation and escalating the issue through official channels, the agent has had no success. They are now asking for expert opinions on whether to pursue legal action, complain to the RBI or Banking Ombudsman, or explore other government agencies.

kavksatyanarayana (Expert) 07 January 2024
You should complain to the RBI and Ombudsman by registered post.

Sudhir Kumar, Advocate (Expert) 08 January 2024
you could have complained to CVC if there is any corruption angle involved in denying you the dues.

you can put greivance in PM Office portal at

https://pgportal.gov.in/

T. Kalaiselvan, Advocate Online

(Expert) 09 January 2024
Since you have a legal agreement for this task. you may initiate legal action for recovery

madhusudhan (Querist) 09 January 2024
Thank you very much all for valuable advise.
Dear sir,Can anyone interested to take my case please help me.please share the communication details and professional fees for the same.

T. Kalaiselvan, Advocate Online

(Expert) 14 January 2024
You are welcome for your appreciations.
If you are desirous of availing the services of any advocate, choose one, contact them privately and may engage their services on their terms

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