Earlier I used EMI card of Bajaj Finserv Ltd. But in the month of July 2020, I got an offer to upgrade my EMI card limit to 195000 from 75000 limit. I paid through their wallet and they charged me rs.2999/-. but my "EMI card was blocked by BFL stating 2 EMI cards on my account" as per policy and later I realized that it was fraud from BFL representative. I escalated with them, they refunded back the amount of rs.2999/-.
I tried to reach them multiple times by call/email for unblocking of my EMI card, they replied back stating cannot be unblocked as it was internal policy. Later I escalated to head of customer service and grievance team, they suggested me to visit branch and submit KYC document for unblocking of EMI card. I visited in the month of October and submitted copy of KYC documents, even then it was not resolved. Later I contacted grievance team, they said to revisit branch and submit KYC documents and I revisited in the month of November and submitted my original KYC documents and they scan it.
Even now it was not resolved, I need to know the exact procedure of escalation and can I file RBI Ombudsman, does it fit in RBI Ombudsman NBFC scheme?