Is it illegal to video record while in a bank

Peter (Querist) 16 August 2024 This query is : Resolved
As a form of protest, I would like to record myself (and other customers) while I am in a certain bank. Our conversation and my monologue will be recorded, along with any conversation that I have with the staff (without revealing their faces). I intent to blur out faces of other customers and bank staff and anything that identifies the bank. Is it illegal to engage in this activity if I am not revealing the identity of the bank or it's employees?

Backstory:
This is a cooperative bank that is holding back money from depositors and sometimes making them wait for 4-5 hours to even withdraw 1000 rs. from their own accounts. The bank is struggling to get back some bad loans and is short on funds. They treat the depositors with disrespect and waste their valuable time, while they refuse to take responsibility. The bank continues with their bad policies that got them in this financial pickle in the first place. The depositors are not organised enough and people who matter aren't paying attention. This vlogging is a silent form of protest, which I hope will get the attention of policymakers and embolden other customers to voice their concerns to the bank and make them take responsibility.

I intent to show my plight (and hundreds of other depositors) by recording myself in the bank and uploading it to various social media websites.

Before doing so, I want to ask about legal pitfalls in this approach. Your valuable advice is much appreciated. TY.

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Quick Summary

This discussion explores the legality of video recording inside a bank, particularly for protest purposes. While the act of filming itself might not be explicitly illegal, especially if faces and identifying details are blurred, the core issue revolves around the bank's right to set its own rules regarding recording on its premises. The consensus suggests that while exposing staff misconduct or poor service is a valid concern, banks often have policies prohibiting filming. It's advisable to check the bank's specific terms and conditions or seek legal counsel to avoid potential issues.

T. Kalaiselvan, Advocate (Expert) 16 August 2024
There's no illegality to expose the attitude of the reluctant staff and their misbehaviour with customers by such mode.
This can attract the attention of the competent authority and government which will take steps to redress the grievances of the customers.

N.K.Assumi (Expert) 17 August 2024
I agree with the above responses. The bank staff should not act like the owner of the Bank and the customer as their private servants. They are there to serve the public, not to harass them, and any such arrogance should be exposed, after all, their salary is taxpayers’ money, and they better adhere to the Banking Code.

kavksatyanarayana (Expert) 17 August 2024
Yes. I agree with the views expressed by the above learned experts.

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