Country club membership fraud and false promises

Kumar Soneta (Querist) 19 November 2024 This query is : Resolved
Hi, Recently I visited country club, Andheri, Mumbai. I met sales person Mr. Yousuf and he explained benefits of club membership which I didnt find attracted, later he explained about 7AC membership which will come along with country club at total cost of 37,000 for 10 years + AMC. That was attracting for me and I purchased same. After a weeks time I got to know all benefits explained for 7AC are false and I demanded for refund. They are not giving refund, I escalated issue to head office as well but no luck. Please help me here.

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A consumer purchased a country club membership based on what they later discovered were false promises regarding benefits. Despite attempts to resolve the issue directly and with the head office, a refund was denied. The advice given is to file a complaint with the consumer commission, highlighting the possibility of an online process through the National Consumer Helpline (NCH) portal.

T. Kalaiselvan, Advocate (Expert) 19 November 2024
You can drag them to consumer commission for unfair trade practice and demand compensation besides return of booking amount.

Kumar Soneta (Querist) 20 November 2024
HOW can yoh please guide me .. Is there any online process for the same. Where I can file consumer complaint online and govt takes action.

T. Kalaiselvan, Advocate (Expert) 20 November 2024
Yes, you can file a complaint under consumer protection act by online mode also;
To file an online consumer complaint in India, you can:
Register on the National Consumer Helpline (NCH) portal at https://consumerhelpline.gov.in/
Fill in your name, email, contact number, and a password
Log in with your login details and password
Click on "register your complaint"
Fill in the details regarding the complaint and upload the required documents
Pay the required fee through an online payment gateway

Sudhir Kumar, Advocate (Expert) 20 November 2024
Prima facie appears to be case of consumer dispute.

kavksatyanarayana (Expert) 23 November 2024
Yes. You can file a case against the country club consumer forum.

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