Fabrication of statement

visuiyer (Querist) 11 August 2025 This query is : Resolved
I was being a customer of Elite Citi Bank and post migration I have been a customer of Axis Bank. Post migration, I am facing service issues consistently with Axis Bank.

On raising the one of the issue to Principal Nodal Officer, Axis Bank, the bank while addressing the issue added a line as “you have confirmed your satisfaction with the resolution and services provided.”
I categorically denied this statement as untrue and fabricated. I have also publicly rejected this and brought to the knowledge of PNO, demanding to withdraw the statement. But despite giving reasonable time of 60 days, and multiple requests, reminders and escalation to CMD's Desk, the Axis Bank, stays silent.

Furtherance to my understanding that, Fabrication of statement/evidence is a serious and punishable offense under Section 228 of the Bharatiya Nyaya Sanhitha. I am planning to file a case against Axis Bank.

I request the veterans to kindly guide me on how to proceed with the case, should I move with Civil case or can file writ petition. Is there any timelimit to file the case, because I have given enough time to Axis bank to verify check and confirm (since the fabrication statement is in mail a written document - I take this as a solid evidence.

Veterans please guide me, as how should I move with this.

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Quick Summary

A customer is experiencing ongoing service issues with Axis Bank after a migration from Elite Citi Bank. The bank allegedly included a fabricated statement confirming satisfaction with a resolution, which the customer denies. Despite attempts to have the statement withdrawn, the bank has remained silent. The customer is seeking advice on legal action, considering filing a case under Section 228 of the Bharatiya Nyaya Sanhitha, and is asking whether to pursue a civil case or a writ petition, and about any time limits for filing.

T. Kalaiselvan, Advocate (Expert) 11 August 2025
You may first issue a legal notice through a lawyer demanding the requirement stated in your previous correspondences with the bank giving them a stipulated time to respond accordingly, failing which you can file a complaint with consumer commission.

kavksatyanarayana (Expert) 11 August 2025
You can finally file a consumer complaint with the Consumer Commission.

Dr. J C Vashista (Expert) 12 August 2025
File a complaint before jurisdictional Consumer Commission seeking professional services of a local prudent lawyer.

N.K.Assumi (Expert) 15 August 2025
Yes, I agree with the experts on the line of deficiencies of services.

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