Bill dispute
elvisd
(Querist) 24 March 2014
This query is : Resolved
Dear Experts, I have a small situation of dispute involving a Internet Service provider.
My bill cycle was the 17th of every month.
Unfortunately I had to travel overseas on the 17th of Sept 2013, however the very next day 18th Sept in an email I requested for immediate suspension of services & that any outstanding bill will be paid. Now my understanding was I will be billed pro rata for a day or 2. But the ISP says they apparently take 7business days to cancel service and billed me INR 575 pro rata(which I feel is extortion). On my return in Dec in a phone conversation I offered for settlement of Rs250 coz I believe it was more than fair amount for 1 days lapse which this ISP did not accept.
Now I have received pre lit notice for payment of O/s amount INR 1430.Please advise, if I am right on my part and that my offer and actions have been convincing as I have intention of paying a just fare. Also, wat are the repercussions if I do not agree to the settlement offered (i do not intend to pay more than 250) and will the ISP pursue the matter further for such a petty amount (assuming the cost involved)
Kumar Doab
(Expert) 24 March 2014
As posted at website by TRAI:
http://www.trai.gov.in/Content/faq_subcat_details.aspx?id=74&qid=1&link=0#175
Frequently Asked Questions - Complaint
• Q 1. A consumer has made a request for termination (closure) of the service. How long has he to wait? What about rentals and other dues?
• A. The service provider shall terminate the connection within 7 days. They cannot charge rental or any other charges beyond the period of 7 days of request for closure made by the customer. Further, fresh bills shall be raised only after adjustment of the security deposit. The closure/ termination of service shall not be made conditional upon payment of dues/ bills/settlement of dispute.
The Pre Lit notice implies that company may be approaching Lok Adalat....................
ajay sethi
(Expert) 24 March 2014
arrive at an amicable settlement with service provider . it may settle for 50%of amount .
elvisd
(Querist) 25 March 2014
Sir, the link you have posted does not open any specific content, however I have browsed through the TRAI website and read the Common Charted which states under point 10 "closure
(disconnection) of telephone connection within 3 days, on receipt of a
letter of request from the subscriber". So technically provider shud have suspended my connection in 3 days and charged me pro rata only for 3 days..Do I have the right interpretation?
Kumar Doab
(Expert) 26 March 2014
The administrator might have modified or removed.
YOU may go thru the latest page at;
Measures to Protect Consumer Interest
http://www.trai.gov.in/Content/mpci.aspx
Termination of Service within 7 days.
http://www.trai.gov.in/WriteReadData/userfiles/file/measuresto%20protectconsumerinterest/05.pdf
