Disagreement.

Swaroop (Querist) 03 January 2009 This query is : Resolved
I had approached a compnany's office in Bangalore for requiremnt of a product.
The officer in the company informed me of the availability of the product.
The officer also informed me that the product will not be sold to a customer directly from the company's office but it will have to be purchased from their dealer.

Therefore the officer informed that I will be contacted by their dealer.
After that their dealer contacted me and sold the product and provided a service of fixing the same.

But now as there is a defeciency in the product and service sold, I informed the dealer and the company and demanded for a replacement of the same.

The authorised dealer refused and when I approached the company the Manager has sent me an e-mail stating that the product was purchased from a dealer who was not the company's authorised dealer and refused do do anykind of service.

But the dealer has clearly printed in the Bill that he is the authorised dealer for the company and has mentioned the company's name.

Now the service was provided by this dealer who was referred by the officer in the company as their authorised dealer.

Since the manager has refused the validity of the dealer but the dealer has claimed that he is one of the authorised dealer of the company on whom should I take action for deficiency in the product and service provided.

Also both are lying as one has printed in the bill as an authorised delaer but as there is a problem now the company is refusing the same.

Kindly confirm what can be done in this situation,

1)on whom to file a complaint in the consumer court?

2)Does this also indicate cheating and misleading consumers?

3)Can I simultaneously file a criminal case?

4)what is the immediate action to be taken after sending them a notice of 15 days?

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Uma parameswaran (Expert) 03 January 2009
1. you can file complaint before consumer Forum against both parties.

2. Yes

3.First go before The Forum.

4.The Cosumer Forum will announce it.

Srinivas.B.S.S.T (Expert) 03 January 2009
This query was already posted and my friends resolved the same. Please avoid repetition Sir. This for our mutual benefit. Regards Srinivas BSST