Consumer complaint

raju (Querist) 12 September 2021 This query is : Open
Instagram deleted account without any notice or warning. As the loss suffering due to deleted account was business account and individual had to suffer as he has not violated any terms conditions of instagram. Individual wrote registered letter for reactivation to grievance officer but account not activated and one letter written to instagram was refused as they did not accept. Please advise if consumer case can be filled against instagram as they comes under publisbers.

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A user's Instagram business account was deleted without notice, causing significant loss. Despite attempts to contact the grievance officer, the account remains inaccessible. The user is seeking advice on whether a consumer case can be filed against Instagram, particularly as they believe it falls under the category of a publisher. While some suggest a civil action might be more appropriate, the user is inquiring about the possibility of a small claims consumer forum case for account restoration, especially since the account was allegedly hacked.

kavksatyanarayana (Expert) 12 September 2021
You can complain against the CEO of the Instagram in District Consumer Forum of your district.

P. Venu (Expert) 14 September 2021
Instagram is a photo and video sharing social networking service a not a service provider for business. How come you have suffered? Anyhow, to my knowledge, no action lies before a Consumer Forum. May be a civil action could be initiated.

raju (Querist) 15 September 2021
Dear experts Facebook / instagram is interactive computer service provider and both paid and unpaid services are used. Before deleting account no notice was issued which is mandatory for them. Now can it be clear if case be filled with consumer forum for small claims and restore of account as same was hacked.

raju (Querist) 19 September 2021
Please advise On the above query

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