Compensation from airline for flight cancellation

Priti (Querist) 17 March 2022 This query is : Resolved
Dear sir
I am a senior citizen and not getting any pension. I along with my wife booked a domestic flight with Air India and paid the full fare. Confirmed ticket was given to me. Few days before scheduled flight they sent a message that my flight has been cancelled due to operational reasons. When I asked for alternative options they suggested me a flight after 2 days of planned journey or to take refund. I chose refund as flight options given were not suitable and I had to reach on same day as planned for a marriage. They refunded my fare but convinience fee was deducted which was a unwanted loss for me. Then I booked new flight for same date paid a higher amount for that booking. So suffered loss of difference fare as well as covinience fee and booking new flight and cancellation was another headache. I wrote to airline to pay my higher difference paid because all happened due to their cancellation of flight due to operational reasons. But they don’t give any satisfactory answer. My question is that am I eligible for any compensation from airline in this case. Should I take any action against airline for my monetary loss and mental harassment or I should keep quiet. Thanks.

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Quick Summary

A passenger booked a domestic flight with Air India which was later cancelled due to operational reasons. The airline offered a refund but deducted a convenience fee and provided unsuitable alternative flights. The passenger incurred additional costs by booking a new flight at a higher price and faced inconvenience. The question is whether they are eligible for compensation for their monetary loss and mental harassment. The advice given is to raise a claim, potentially through the District Consumer Disputes Redressal Commission or Civil Court, as airlines are not covered under the RTI Act.

Dr J C Vashista (Expert) 19 March 2022
Yes, you are eligible for compensation and losses, raise your claim.

Priti (Querist) 19 March 2022
Ok thanks for your response. Where to write for claim as airline is not responding.

kavksatyanarayana (Expert) 19 March 2022
Write to claim using RTI.

Dr J C Vashista (Expert) 20 March 2022
The District Consumer Disputes Redressal Commission / Civil Court wherever you have purchased the tickets, corporate / registered office of airlines, you made payments, where from you were to board the plan and /or where ever cause of action arose has the jurisdiction to entertain your claim / complaint.
Airlines do not fall in the ambit of Right to Information Act, 2005

Priti (Querist) 20 March 2022
Thank you Dr Vashista for you valuable time and advice.

Dr J C Vashista (Expert) 21 March 2022
You are welcome Ms. Priti ji.

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