Bank lost the documents
visuiyer
(Querist) 20 August 2025
This query is : Open
This is regarding alleged claim of 49th EMI by Axis Bank, but originally signed up for 48 months.
As guided, by the Veterans, of Lawyers Club India, I raised the issue before Axis Bank's internal ombudsman forum, and the bank replied,
"We regret to inform you that we are unable to share the original loan agreement and the payment proof of the first instalment, due to unavailability of the required documents."
Now the bank has explicitly said that they have no documents to prove the claim,
it is alarming, how is it really possible? in case of non payment or default how will the bank recover before the court of law without having the proof of documents.
It is not clear that whether they deliberately, avoiding to provide the dox for the unauthorised 49th EMI claim, or really do not have the relatable dox with the bank.
The bank only attached the amortisation statement as a proof, without any authentication, which is very well availble free at the google calculator.
From their reply, I understand it is
- Lack of transparency,
- Lack of professional diligence,
- Non-adherence to RBI guidelines, and
- Absence of ethical responsibility in maintaining records.
Now, I request with folded hands, the veterans please help me to proceed with next steps, and save from AXIS Bank.
