Wrong fund transfer

Ranbir (Querist) 21 June 2022 This query is : Resolved
Dear sir,
I ranbir, like to state that my father has a dormant saving account in icici bank for last 10 years and he does not have interest to activate it

Few month back some icici bank official visited my house and demanded my father his signatured aadhar card and directed him that it is required for his dormant account .
My father denied and asked him the reasons for the same
The bank officials gave him the reason that wrong fund transfer has been done in his dormant account and his signatured aadhar card is required to return back the money to the person who has done wrong fund transfer

My father requested them to give a letter explaining the wrong fund transfer
And also give an acknowledgement after receiving the signatured aadhar card

But the bank officials are not willing to give any letter in regard to the same but are threatening to file FIR against my father if he does not provide his signatured aadhar card
Sir the problem is a torture for my father for last few months please help with the same

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Quick Summary

A person's father, with a dormant ICICI bank account, was visited by bank officials claiming a wrong fund transfer occurred. The officials demanded a signed Aadhaar card to rectify the issue, threatening an FIR if not provided. The father requested written confirmation of the transfer and an acknowledgement for the Aadhaar, which the bank refused. Advice is sought on how to proceed, including contacting superior bank officers or the Banking Ombudsman.

Ranbir (Querist) 22 June 2022
I believe some one can give me advice