Flat owners are facing issues with their builder who has failed to complete numerous pending works and provide essential certificates like the Completion Certificate (CC) and Occupancy Certificate (OC) even after several years. Despite numerous letters, the builder has not addressed problems such as leakage, unfinished amenities, and lack of maintenance. Residents are seeking advice on how to proceed, aiming to form a registered society to collectively address these grievances and ensure the builder completes all outstanding obligations before starting new constructions nearby.