A customer placed an order for an item from a foreign-based company operating in India 18 months ago. Despite mail correspondence and the owner agreeing to a refund, neither the item has been supplied nor the money returned. The customer is seeking advice on whether to file a cheating case (420) or pursue other legal avenues. Experts suggest filing a police FIR for cheating, fraud, and breach of trust, or a private criminal case if the police don't act. Alternatively, a civil suit for specific performance or recovery of money is also recommended, and both criminal and civil actions can be initiated simultaneously.