An employee is facing difficulties getting their postgraduate qualifications entered into their service book, despite completing their studies after being appointed and taking leave for exams. The office clerk is refusing the entry, citing issues with leave duration for exams. The advice suggests escalating the matter to the head of the organisation, as qualifications should be recorded to reflect an employee's capabilities and benefit the institution's efficiency. While the qualification itself may not directly impact career advancement based solely on the service book, it's important for the organisation to be aware of its employees' skills.