IS THIS A CRIMINAL OFFENCE?

Swaroop (Querist) 29 December 2008 This query is : Resolved
FIRSTLY I WOULD LIKE TO INRODUCE MY SELF AS A COMSUMER.
I HAD SENT A NOTICE TO A WATER PROOFING COMPANY AND THEIR AUTHORISED DEALER FOR THE DEFICIENCY IN MATERIAL AND SERVICE PROVIDED.
THIS AUTHORISED DEALER WAS INTRODUCED TO ME BY THEIR COMPANY OFFICER.

AFTER SENDING THE NOTICE I HAVE RECEIVED A REPLY FROM THE COMPANY CLAIMING THAT THE DEALER FROM WHOM THE MATERIAL WAS PURCHASED WAS NOT THEIR AUTHORISED DEALER AND THAT MY CLAIM OF THE SAME IS FALSE AND INTURN INFORMED ME THAT THEY ARE NO WAY CONNECTED TO THE ISSUE BUT TO KEEP IN CONTACT ONLY WITH THE DEALER.

BUT THE SHOPKEEPER OR DEALER HAS CLEARLY MENTIONED IN THE CASH INVOICE THAT HE IS THE AUTHORISED DEALER FOR THEIR COMPANY'S PRODUCTS.
BUT THE SAME IS NOT ACCEPTED BY THE COMPANY. HOW WOULD THIS BE USEFUL TO ME TO FILE A COMPALAINT IN THE CONSUMER COURT AGAINST THE COMPNAY AND THE DEALER.
UNDER WHAT CIRCUMSTANCES CAN I HOLD THEM RESPOSIBLE BECAUSE THEY ARE MISLEADING THE CONSUMERS LIKE ME.
CAN I ALSO FILE A CRIMINAL CASE FOR CHEATING?
KINDLY CONFIRM.

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RAKHI BUDHIRAJA ADVOCATE (Expert) 29 December 2008
First of all u should file a complaint against the company & the authorized dealer, with a consumer forum. There all case would be clear. if it is proved there that they r cheating u then u can go to file a complaint against them.For further querries, u can contact me at : rakhibudhiraja@gmail.com
Mb.-09711364956
Off.- 253, aggarwal shopping complex,
CD-Block, Pitampura, Delhi-88

Guest (Expert) 29 December 2008
Act of Cheating is complete moment you find that dealer is not authorised, you can file criminal complaint now itself, parallel to consumer.

Srinivas.B.S.S.T (Expert) 29 December 2008
Yes sir as Kotresh Sir opined you Can file a consumer complaint and also a criminal case on the basis of the reply notice issued by the company.