Warranty card - dealer rejects

gk (Querist) 17 August 2026 This query is : Resolved
Respected Experts,
Pranam!

We have purchased 4 batteries for the ARD of our passenger lift installed in our Apartment in 2024 August 14th (Invoice Date) but unfortunately we misplaced the Warranty Card but having this bill with us. We have informed through tel and whatsapp to the Delaer who supplied these batteries - that the charges gone down as informed by the Lift Technician. On 24th July the dealer confirmed thru tel that these batteries are in the warranty period but he needs to check whether the batteries charges are down or not. On 13th of Aug he came and taken those batteries to his shop and after checking informed that one battery only defective (low charge) and all others are found ok and provided a standbye battery for that one along with all other three. And he asked the Bill/Warranty card of the low charged one "otherwise battery company wont replace it" was his information. Unfortunately we misplaced both the warranty card/bill/Invoice. Fortunately we got the original invoice on 15th August and we have sent the copy thru whatsapp to him, but he is not accepting the bill and informed that without warranty card he cant even sent the item to the company.

Now the query is whether we can avail the warranty benefits for that battery now? Since today is 17th of August (the Invoice date is 14th August 2024, and the warranty term is 24 moths/2 years)! Please advise!

Thanks
Regards
gk

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Quick Summary

A customer purchased four lift batteries in August 2024 and has lost the warranty card, though they possess the invoice. The dealer initially confirmed the batteries were under warranty but later refused to replace a defective unit, citing the missing warranty card. The customer is seeking advice on whether they can still claim warranty benefits for the defective battery, as the purchase date was very recent.

kavksatyanarayana (Expert) 17 August 2026
During the warranty time, he checked the four batteries and found ok for 3 and one defective. He asked for the warranty card for the defective one, and you could not provide him in time. So now you cannot take any action as the warranty period has lapsed.

Dr. J C Vashista (Expert) 18 August 2026
Whether the defective battery (accepted) has been replaced / returned or not ?

gk (Querist) 18 August 2026
Dear Vashista Sir,
Good Morning
They have returned all the three non-defective batteries + on other battery as a standby (for the replacement of defective one - for the time-being). And what he suggested is once the defective battery is return from the company after rectification or refilling (whatever the repair process it is), he may take back the standby battery replacing the company rectified item.
I guess, they have not even sent the defective one due to the non-availability of the warranty card.
Regards
gk

gk (Querist) 18 August 2026
Good Morning Satynarayana Sir
Thank you very much for your reply.
regards
gk

kavksatyanarayana (Expert) 18 August 2026
You are welcome.....................................

Dr. J C Vashista (Expert) 19 August 2026
Your complaint stands resolved if defective battery is retained for replacement.

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